registration code.

50 replies [Last post]
byronward
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Last seen: 19 weeks 3 days ago
Joined: 09/27/2009

I can't find my registration code. can it be emailed to me? I changed blackberry devices.

nt4407
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Last seen: 4 years 8 weeks ago
Joined: 02/22/2010

Me either, I'm getting annoyed! Is there anyway we can have the code resent!!?????????

AlohaJoe
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Last seen: 5 weeks 3 days ago
Joined: 01/09/2010

It used to be listed upon logging in and going to My Account. Why has it changed?

-Aloha Joe

================
Follow me @CB_AlohaJoe
================

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

Your registration codes are found by visiting:
http://www.tether.com/download

You have to be logged in to see them though.

--
Patrick Hankinson
Community Manager

bg0508
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Last seen: 3 years 12 weeks ago
Joined: 03/09/2009

Patrick, my registration code does not show up on this page. I've sent a message to support....my BB Storm was replaced under warranty recently. Please help. Thank you.

art i a drama queen
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Last seen: 4 years 7 weeks ago
Joined: 02/24/2010

I can't find it......

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

I don't see any orders associated to your account. Where did you order our product from?

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Patrick Hankinson
Community Manager

Ncorrea
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Last seen: 4 years 7 weeks ago
Joined: 02/25/2010

upon purchasing the equipment I accidently mispelled my email address, I missed a letter and now cant get my registration code, it says no orders assoicated to this account, what do i DO?

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

Email support and ask them to look up your order based on your First & Last name,

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Patrick Hankinson
Community Manager

kimlovessavin
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Last seen: 3 years 44 weeks ago
Joined: 02/23/2010

I have been using my tether for 5 days now it is saying. The blackberry device is not registered. I don't understand. So I went to log in and didn't do that right. Says I need reg code. What do I do. I have already paid for the tetherberry.

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

If you already paid for the software, you need to email our support team and ask for your registration code.

You should have received the thank you code the day you bought it though.

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Patrick Hankinson
Community Manager

kimlovessavin
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Last seen: 3 years 44 weeks ago
Joined: 02/23/2010

I have it, i put it in and it says invaild. I think there is a mix up with my account or something. Its like it thinks i'm still on the free trail. maybe I put in 2 different passwords or something but my e-mail is the same and I recieved the thank you. I put it in with the dashes and with out. still nothing.

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

If you're seeing invalid Registration Code then you're typing it in wrong. We haven't had one registration code fail yet. It has always been a mis-typing problem.

Please verify you are typing it in correctly.

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Patrick Hankinson
Community Manager

rodneygc
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Last seen: 2 years 5 weeks ago
Joined: 02/26/2010

okay so I just downloaded the trial version two days ago and it today I tried using it for the first time and it's asking a reg code. where do I get it from?

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

You must have opened Tether on your BlackBerry longer then 2 days ago. That's how we enable the trial, as soon as it's opened on your BlackBerry.

You'll need to purchase a copy of Tether to get an registration code.

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Patrick Hankinson
Community Manager

Brad224
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Last seen: 3 years 50 weeks ago
Joined: 03/02/2010

I've successfully pushed out Tether to my Blackberry via BES and I have the list of registration codes.

However, when I start the app on my phone, it just automatically invalidates me and I have no options to add my code anywhere.

The License says "checking" and the status says "validation failed. please confirm you have valid APN settings set" but when I try to get to some options, the choices are "download pc files" "view log" "call voice mail" "switch application" "close" but nothing about adding my code.

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

You'll need to add your APN settings. Please visit the following website: http://www.webmessenger.com/support/APN.jsp

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Patrick Hankinson
Community Manager

nbmedic
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Last seen: 50 weeks 2 days ago
Joined: 09/29/2009

I have been a tether customer for while now and just got a new blackberry. I have entered the registration code dozens of times and it fails everytime. Whats gives? and can the code be re-set and sent to me?

aiacullo
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Last seen: 3 years 48 weeks ago
Joined: 06/08/2009

same thing new phone tried code evry way possible does not validate

aiacullo
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Last seen: 3 years 48 weeks ago
Joined: 06/08/2009

got it !! 1's L's andI's are tricky keep trying

nbmedic
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Last seen: 50 weeks 2 days ago
Joined: 09/29/2009

I have tried this for an hour now and nothing works. Paying very close attention to the 1's l's and L's.

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

Every time a customer has emailed with problems with registration codes it has always been user errors typing in it.

Make sure you are typing it in correclty and that the I is an i not a L or 1. Also S is s not 5.

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Patrick Hankinson
Community Manager

rgbintx
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Last seen: 3 years 47 weeks ago
Joined: 03/05/2009

Is there a way to change your pin with a validation code? My old BB crapped out and I got a new one. PLEASE let me know.

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

You just enter the same registration code onto your new device.

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Patrick Hankinson
Community Manager

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

You just need to enter your old registration code.

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Patrick Hankinson
Community Manager

nu2me02
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Last seen: 4 years 13 hours ago
Joined: 03/05/2010

I need some assistance. I put in the registration code and press the registration button and nothing happens. I have deleted tether and reloaded a couple of times and same thing happens.
Any idea why I can't register?

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

When running Tether, could you copy the "View Log" from your BlackBerry and post it here?

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Patrick Hankinson
Community Manager

nu2me02
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Last seen: 4 years 13 hours ago
Joined: 03/05/2010

I can't get any further than the registration code page. I can't enter the codes.

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

So when you enter your registration code you don't see anything at all. The dialog box doesn't even change? Can you try again but give it like 5 minutes to see if it does validate?

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Patrick Hankinson
Community Manager

nu2me02
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Last seen: 4 years 13 hours ago
Joined: 03/05/2010

It just stays on the registration page and never moves after I enter the code and press registration. Let it run like you suggested and still nothing happened.

nu2me02
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Last seen: 4 years 13 hours ago
Joined: 03/05/2010

It may not be working now because I requested a refund because I couldn't get it working and I just received a email notifying me that my refund has been completed.

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

The registration code would have been disabled instantly after you requested the refund even though you just received the refund.

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Patrick Hankinson
Community Manager

nu2me02
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Last seen: 4 years 13 hours ago
Joined: 03/05/2010

I understand that but it did not work and so that's why I requested the refund and I wasn't really getting any assistance from tech support. I previously used the trial and that worked fine but paid version didn't work for me.

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

The paid version and free version are the same version. Just after a certain amount of days the program prompts for a registration code.

Your best bet is to re-order and try the new registration code that we issue you. If that doesn't work you can request a new refund in 30 days.

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Patrick Hankinson
Community Manager

rgbintx
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Last seen: 3 years 47 weeks ago
Joined: 03/05/2009

Invalid Registration Code Entered.
I tried changing letters from caps, changing the 0 to an o. There is nothing else that could be mistaken.

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

Everytime someone has said invalid code, it has always been the user spelling it wrong.

Make sure you're typing it in correct and that the S is an s not a 5.

--
Patrick Hankinson
Community Manager

nu2me02
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Last seen: 4 years 13 hours ago
Joined: 03/05/2010

I will next time it is on sale.

Slobodan
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Last seen: 4 years 4 weeks ago
Joined: 03/18/2010

Upon purchasing the equipment I accidently mispelled my email address and now cant get my registration code. It has been 6 days since I submitted a support request and despite 5 follow up emails and multiple requests to Patrick Hankinson in forums, I have yet to receive any acknowledgement and support. I am at a point where I will contact my credit card company to raise a complaint since I have not received a product that I paid for. I hope this support request is FINALLY acknowledged.

autobot
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Last seen: 1 year 10 weeks ago
Joined: 02/11/2010

Patrick is swamped with registration issues right now, no one is intentionally ignoring your support needs.

I agree six days and no resolution is not normal and I would be angry also. You could ask for a refund, you will receive it.

I wish I could offer more help, I have been around and occasionally see a user that slips through the cracks so to speak, this is not good as your already having problems with receiving the software you paid for.

There are so many requests for help and no way to know when an answer has been posted (no email support for the forums), so Patrick is running around the forum looking for people to help and simply hasn't seen your request....as for whats going on with the email support I can't speak on as I don't know.

phankinson
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Last seen: 15 weeks 12 hours ago
Joined: 02/19/2009

He has been responded to :)

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Patrick Hankinson
Community Manager

autobot
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Last seen: 1 year 10 weeks ago
Joined: 02/11/2010

Glad to hear it, I knew you would take care of it ;)

mrsebell
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Last seen: 3 years 16 weeks ago
Joined: 07/17/2009

Same issue here. I tried typing my old registration code in the new device and it says invalid registration code. Can someone help me with this.

autobot
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Last seen: 1 year 10 weeks ago
Joined: 02/11/2010

Have you emailed support yet?

m00nshynes
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Last seen: 2 years 33 weeks ago
Joined: 11/08/2009

I have tried everything to no avail. I cannot get my registration number to work on my new BB. I have no I or l or L. I have a few s and 5 but I have tried everything. I have also gone to the support page but I have no option to submit anything once I do the pull down menu. I am doing all of this from my BB. I am totally frustrated!

autobot
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Last seen: 1 year 10 weeks ago
Joined: 02/11/2010

You have to go to tether.com/support and choose "Tether is not working" from the menu, if your using your BlackBerry browser you need to make sure you have javascript enabled in the options.

Sherry Heier
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Last seen: 3 years 2 weeks ago
Joined: 04/04/2011

My blackberry was replaced under warranty. Now, tether doesn't work. I have no registration number. They tell me that my email is in valid. What do I do????

thedarkside
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Last seen: 1 year 8 weeks ago
Joined: 07/15/2009

Hay the server is acting up I am trying to access my code for a possible license transfer. I hope it gets fixed by tonight it says too many redirects.

thedarkside
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Last seen: 1 year 8 weeks ago
Joined: 07/15/2009

Ok I figured it out never mind. I just had my codes mailed to me then register to the new device. At least that's what the instructions say on the site. Thanks.

Olivia B Adams
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Last seen: 2 years 14 weeks ago
Joined: 01/05/2012

I have installed the Trial and now I get a message that the trial has expired. I attempted to purchase through my BB and it even billed my credit card but I have yet to obtain a registration code or password. My Pin is 22C5586B what do I do now?

Olivia B Adams
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Last seen: 2 years 14 weeks ago
Joined: 01/05/2012

I have installed the Trial and now I get a message that the trial has expired. I attempted to purchase through my BB and it even billed my credit card but I have yet to obtain a registration code or password. My Pin is 22C5586B what do I do now?

mehul
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Last seen: 23 hours 7 min ago
Joined: 04/18/2012

To find your registration code, please provide your email address at the following link

http://tether.com/request/regcodes

Please make sure that you are using the email used while ordering tether.
Please let me know if this works out for you! :)

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