Tether only works once...Waiting months for a solution

7 replies [Last post]
hiltsp
Offline
Last seen: 41 weeks 6 days ago
Joined: 03/23/2011

I first raised this issue in March. It is still an issue with no resolution or comment from tech support months later.

Here's the deal:

Configuration:
Mac OS 10.6.6
Tether is current (1.4.4.6 on BB and 1.1.0.2 on Mac)
Blackberry Curve 8530 running 5.0.0.654
Paired using Bluetooth
WiFi inactive on the BB

--1--
Tether on Mac is active
Mac and Blackberry are paired
When I install Mac Tether and start it up, it finds the Blackberry and connects perfectly.
It “detects the network adapter” and creates a pseudo-ethernet connection.
It works perfectly. I can browse, VPN, email, etc.
Speed is decent.

--2--
I exit Tether from the Mac application.
BB Tether reports status as: “Waiting for Bluetooth connection.”
I open Tether on Mac and connect again as normal, selecting my BB via Bluetooth.
Again, everything is perfect.
I exit from Mac Tether
BB Tether reports status as: “Waiting for Bluetooth connection.”

Now the problem:
--3--
I switch locations to another network configuration that I use with my home WiFi.
I connect as normal, everything works.
I disconnect and return to the location/configuration that has my Tether setup
I launch Mac Tether
I connect to BB
BB Tether reports “Connected to PC via Bluetooth”
Mac Tether reports connection active with 0 packets or data transferred
I launch my browser and nothing works.
In the Network Preferences, the Tether service (with Ethernet icon) shows as not connected with the status reporting as “cable unplugged.”
I can’t get service through Tether

If I delete and reinstall, everything works again until I switch network locations or interfaces.
What’s the deal?
I can’t really reinstall every time I use the app.

Ok, I've tried to reply to the question below and I've contacted Mark directly with no response. Let me answer the question here and see if anyone has an idea.

I haven't tested USB and don't want to disable and uninstall RIM BB Desktop. The BT application works fine on the first, clean install.
BT does show as connected on both BB and Mac

jwells
Offline
Last seen: 2 years 31 weeks ago
Joined: 05/25/2011

Hello,

When Tether doesn't work for you again could I have you press the Blackberry Menu button while Tether is running on your Blackberry and select 'View Logs'. Could you then forward the input of the logs to me please whether it be through this forum, or via emailing help@tether.com?

--
Joseph no longer works for Tether. Please open a ticket on our support system.

theladycompany
Offline
Last seen: 3 years 1 week ago
Joined: 07/10/2011

I get the same thing. Tether works once and then the next time it doesn't. I have a client presentation tomorrow and need to have this working. Very frustrating

jwells
Offline
Last seen: 2 years 31 weeks ago
Joined: 05/25/2011

Hello,

When Tether doesn't work for you again could I have you press the Blackberry Menu button while Tether is running on your Blackberry and select 'View Logs'. Could you then forward the input of the logs to me please whether it be through this forum, or via emailing help@tether.com?

--
Joseph no longer works for Tether. Please open a ticket on our support system.

red.leatherman
Offline
Last seen: 2 years 12 weeks ago
Joined: 10/21/2011

Blackberry Curve 8530
registered tether is installed and works.
go to home screen, still works.

Quit? icon disappears from BB menu and can't find it.
what I do is re-down load and overwrite and select run. app stays registered, icon is back until I select quit again.
I don't think the icon should disappear from the BB menu upon the quit command.

jwells
Offline
Last seen: 2 years 31 weeks ago
Joined: 05/25/2011

Hello,

It should be an icon either in the list of icons, or under Applications. Could I have you try the following to see if you can locate your icon:

1. From your main list of icons on the home screen, could you press the Blackberry Menu button, and select "Show All"
2. Verify the Tether icon now appears. If it does, please highlight the icon, then press the Menu button, and uncheck "Hide"
3. After doing that, press the Menu button, then uncheck "Show All" and verify your Tether icon is still showing.

If you do not see if there, try doing the same thing in your Applications folder and/or your Downloads folder. If you do not see it let me know so that I can assist in achieving a resolution.

--
Joseph no longer works for Tether. Please open a ticket on our support system.

red.leatherman
Offline
Last seen: 2 years 12 weeks ago
Joined: 10/21/2011

jwells:
Thanks, the BB was a new sort of phone to me and my wife just had me on a crash course in learning about her new iPhone too. Your suggestion was correct, found it in the downloads folder and I moved it to a more convenient place.

mehul
Offline
Last seen: 1 week 6 days ago
Joined: 04/18/2012

Thanks for the update, red.leatherman

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