TB for Mac Snow Leopard beta: same old problems

5 replies [Last post]
Wed, 09/09/2009 - 16:47
donikatz
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Last seen: 12 weeks 1 day ago
Joined: 05/12/2009

The latest Mac beta has the same old problems for me in Snow Leopard as the previous one did in Leopard. Installs fine, connects to BB fine, works for a few seconds, but then throughput stops and the app hangs. If I just ping, it can remain stable for a few minutes, but as soon as I use a browser or even telnet to 80, throughput stops and the app freezes. In some cases the BB also hard crashes, maybe 10% of the time.

Verizon BB 8830, OS 4.5.0.138, fresh battery pull, 5 MB available
Mac OS 10.6, fresh install
BES 4.1, but happens with any connection method

‹ 2 different phones, 2 different computers Few Questions before I buy ›
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Wed, 09/09/2009 - 16:55
#1
phankinson
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Last seen: 4 hours 32 min ago
Joined: 02/19/2009

Do you guys have any other interfering BlackBerry applications running on your Mac? Media Sync? Pocket Mac? Unreleased BlackBerry Desktop Manager? Or were any of this software ever installed on your Mac?

The "Failed to Communicate" error means it can't talk to the BlackBerry. This usually happens because another program is loaded and trying to talk to the BlackBerry.

--
Patrick Hankinson
Community Manager

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Wed, 09/09/2009 - 17:00
#2
phankinson
Offline
Last seen: 4 hours 32 min ago
Joined: 02/19/2009

Can you run the following command from Terminal:

kextstat -l | grep Black

Then copy and paste it here?

--
Patrick Hankinson
Community Manager

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Wed, 09/09/2009 - 17:10
#3
donikatz
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Last seen: 12 weeks 1 day ago
Joined: 05/12/2009

Clean install of Snow Leopard on a virgin hard drive, no other BB software installed. "kextstat -l | grep Black" returned no results. Thanks

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Thu, 09/10/2009 - 16:46
#4
donikatz
Offline
Last seen: 12 weeks 1 day ago
Joined: 05/12/2009

So now that I proved I'm not lying that I never had Desktop Manager installed, is there any answer as to why this software has never worked? Every beta build I've posted here and never gotten any answers. I'm a paying customer, btw. Thanks

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Tue, 09/29/2009 - 18:03
#5
levell.exum
Offline
Last seen: 1 year 21 weeks ago
Joined: 09/29/2009

This is what I get....

Last login: Tue Sep 29 17:51:50 on console
levell-exums-macbook-pro:~ levellexum$ kextstat -l | grep Black
126 1 0x3045f000 0x9000 0x8000 com.rim.driver.BlackBerryUSBDriverInt (0.0.30) <60 59 52 50 39 5 4 3 1>
127 0 0x30baa000 0x8000 0x7000 com.rim.driver.BlackBerryUSBDriverVSP (0.0.30) <126 111 39 5 4 3 1>
levell-exums-macbook-pro:~ levellexum$
levell-exums-macbook-pro:~ levellexum$

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