support contact phone number

15 replies [Last post]
myqusor
Offline
Last seen: 1 year 47 weeks ago
Joined: 03/16/2011

It would be REALLY, REALLY nice if we could have a phone number or a live (working) chat that we could get probably simple issues resolved quicker than 24 hours! For all the "likes" there is on Facebook, i'm really surprised that I can't get mine to work.

mhankinson
Offline
Last seen: 18 weeks 3 days ago
Joined: 03/16/2009

Sorry Tether currently does not have phone support.

Tether does have Live Chat Support which is usually available from 10 PM to 4 PM Atlantic Standard Time on the following webpage:

www.tether.com/support

If it shows as busy it's because Live Support is with another customer.

Could you provide us with the exact wording for what Tether says on the PC?

When Tether is running on the BlackBerry can you press the BlackBerry key and select "View Log", could you provide us with the full text of the Tether log please?

It's very important that you write everything word-for-word from the questions above. If not we may end up going back in forth through emails longer then necessary.

Could you also provide me with the Pin number of the BlackBerry you are currently using?

myqusor
Offline
Last seen: 1 year 47 weeks ago
Joined: 03/16/2011

Well, all appears better now. When I downloaded the Tether SW to my laptop, it was very slow. I had a brain-storm last night to try reloading the SW. I removed the Tether Sw this morning, and re-downloaded it, and this time it downloaded much faster and I am able to connect. The original message on the computer side Tether start page said, please connect Blackberry to laptop with USB cable. The computer recognized the BB was connected, but for what ever reason, the Tether SW didn't. I am so far pleased with the performance. Just a question to ask. Is there any particular order in which to start things, and must the wifi on the computer be turned off?
Thanks for responding to my questions.

Myqusor.

myqusor
Offline
Last seen: 1 year 47 weeks ago
Joined: 03/16/2011

In case my last reply didn't go through, it is working right now after i reloaded the Tether SW on the computer. Two questions, is there any particular order for starting things, and does the laptop Wifi need to be turned off when running with Tether?

Myqusor

captdan
Offline
Last seen: 2 years 26 weeks ago
Joined: 03/24/2010

tether sends packets but will not receive. is there a fix for this

capdan

mehul
Offline
Last seen: 1 day 4 hours ago
Joined: 04/18/2012

1. Please ensure that you have the recent version.

2:On your iPhone go to the Settings icon.
Scroll down and click on Safari.
Make sure "Accept Cookies" is not set as Never.
Javascript is ON.
Private Browsing is OFF.

3:Make sure WiFI is On on your laptop

4:Firewall is on "always allow" mode, if you are using third party.make sure allows following file
tether.exe
TBservice.exe
TCP 6354 Inbound
UDP 67 Inbound

klinehe1
Offline
Last seen: 2 years 34 weeks ago
Joined: 03/21/2012

I want to cancel my plan and i would like a refund since I've had it for less than a week.

Heather Kline

mehul
Offline
Last seen: 1 day 4 hours ago
Joined: 04/18/2012

I have sent email to you.

radiospots
Offline
Last seen: 1 year 43 weeks ago
Joined: 12/24/2010

I have spent about 20 hrs trying to register my new Android in place of my blackberry and the support request does not work. I fill out the form, and then it dies on me. I have done this about a dozen or more times. I tried everything I could but the site goes dumb, when I try to do anything that might help.
Help, help, help
please email me at radiospots@usa.net

radiospots

mehul
Offline
Last seen: 1 day 4 hours ago
Joined: 04/18/2012

Tether licenses are only transferable between like smartphone devices (e.g. Blackberry to Blackberry, Android to Android, or iPhone to iPhone). In the event that you change smartphones, as long as you replace your smartphone with a like device, you can simply transfer your license to the new device.If you change smartphone devices (e.g. if you change from Blackberry to Android or iPhone & vice verse) it will be necessary for you to purchase a new license for your new smartphone device.

shay18
Offline
Last seen: 1 year 48 weeks ago
Joined: 11/11/2012

I would like to receive my full refund back

mehul
Offline
Last seen: 1 day 4 hours ago
Joined: 04/18/2012

The charges have been already refunded on November 11, 2012 6:52 am.
It can take up to 72 hours after refund for the refund to reflect in your bank.

cg-clark
Offline
Last seen: 1 year 2 weeks ago
Joined: 10/12/2011

Please advise when I will receive a full refund for my subscription:
Account Information

Account Holder:

Gary Clark

Account Email:

cg-clark@myactv.net

Update your account at Recurly
Subscription

Plan:

Tether Annual Subscription

Status:

Canceled as of Nov 26, 2012 10:28 pm

Total:

$29.95 USD

Quantity:

1

Expires At:

Nov 19, 2013 4:04 pm

Reactivate Subscription
Billing Information

First Name:

Gary

Last Name:

Clark

Payment Method:

Credit Card

Credit Card:

XXXX-XXXX-XXXX-7958 (MasterCard)

Expires:

8 / 2015

Address:

13121 Little Antietam Road
Hagerstown, MD 21742
US

Update Billing Information
Invoices

Invoice Number

Date

Total

15587

Nov 19, 2012

$29.95 USD

view details

Manage account Update your subscription and billing information at Recurly.
History
Member for 1 year 7 weeks

mehul
Offline
Last seen: 1 day 4 hours ago
Joined: 04/18/2012

The refund has been processed on November 27, 2012 12:53 am. It takes upto 72 hours.
If you have not received the refund by now please contact your bank.

Tre_P08
Offline
Last seen: 1 year 48 weeks ago
Joined: 04/30/2011

Why can't I transfer my license over to my Android? Why should I have to purchase a new license?

mehul
Offline
Last seen: 1 day 4 hours ago
Joined: 04/18/2012

Tether license for different smartphone type are totally different application, therefore we can not offer free transfer of license.

Tether for Business and Enterprise © 2009-2014 All Rights Reserved. Patent Pending.
Terms | Privacy

Select your Smartphone

BlackBerry


iPhone


Android

Select your Smartphone

BlackBerry


iPhone


Android