It would be REALLY, REALLY nice if we could have a phone number or a live (working) chat that we could get probably simple issues resolved quicker than 24 hours! For all the "likes" there is on Facebook, i'm really surprised that I can't get mine to work.
support contact phone number
Wed, 03/16/2011 - 17:09
Thu, 03/17/2011 - 11:34
#2
Well, all appears better now. When I downloaded the Tether SW to my laptop, it was very slow. I had a brain-storm last night to try reloading the SW. I removed the Tether Sw this morning, and re-downloaded it, and this time it downloaded much faster and I am able to connect. The original message on the computer side Tether start page said, please connect Blackberry to laptop with USB cable. The computer recognized the BB was connected, but for what ever reason, the Tether SW didn't. I am so far pleased with the performance. Just a question to ask. Is there any particular order in which to start things, and must the wifi on the computer be turned off?
Thanks for responding to my questions.
Myqusor.
Thu, 03/17/2011 - 11:39
#3
In case my last reply didn't go through, it is working right now after i reloaded the Tether SW on the computer. Two questions, is there any particular order for starting things, and does the laptop Wifi need to be turned off when running with Tether?
Myqusor
Thu, 03/24/2011 - 13:13
#4
tether sends packets but will not receive. is there a fix for this
Tue, 04/24/2012 - 06:00
#5
1. Please ensure that you have the recent version.
2:On your iPhone go to the Settings icon.
Scroll down and click on Safari.
Make sure "Accept Cookies" is not set as Never.
Javascript is ON.
Private Browsing is OFF.
3:Make sure WiFI is On on your laptop
4:Firewall is on "always allow" mode, if you are using third party.make sure allows following file
tether.exe
TBservice.exe
TCP 6354 Inbound
UDP 67 Inbound
Thu, 03/29/2012 - 10:29
#6
I want to cancel my plan and i would like a refund since I've had it for less than a week.
Tue, 04/24/2012 - 03:12
#7
I have sent email to you.
Sorry Tether currently does not have phone support.
Tether does have Live Chat Support which is usually available from 10 PM to 4 PM Atlantic Standard Time on the following webpage:
www.tether.com/support
If it shows as busy it's because Live Support is with another customer.
Could you provide us with the exact wording for what Tether says on the PC?
When Tether is running on the BlackBerry can you press the BlackBerry key and select "View Log", could you provide us with the full text of the Tether log please?
It's very important that you write everything word-for-word from the questions above. If not we may end up going back in forth through emails longer then necessary.
Could you also provide me with the Pin number of the BlackBerry you are currently using?