Read This If You Have Purchased Tether But Lost Your Registration Code

81 replies [Last post]
autobot
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Last seen: 4 weeks 3 days ago
Joined: 02/11/2010

Visit the following link and select the option "I forgot, lost, or need my Registration Code" and enter the email address you used during your original Tether purchase. You will then be emailed you Tether registration code.
http://tether.com/support

drgrl21
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Last seen: 1 year 10 weeks ago
Joined: 11/27/2010

That option does not work, it comes up with an error, and mind you I get that it just got sent , every time I tried. I paid for this thing yesterday and still no registration code. Can anyone please tell me how long does it take to receive a response from support or to receive the registration code once paid. please tell me if there is a phone number to call these people. I am reaching high levels of fustration!

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

Sorry Tether currently does not have phone support.

drgrl21 I have sent your registration code to your email address.

sigepnyd
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Last seen: 1 year 10 weeks ago
Joined: 11/27/2010

I also purchased this product 11/27/2010 and a product registration code was never received rendering the software useless.

The registration was requested several times via support function and still no registration code via e-mail.

Password reset is immediate, but very frustrated with service relative to the actual product.

Beware.

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

sigepnyd I have submitted your registration code via email.

cpecola
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Last seen: 1 year 10 weeks ago
Joined: 11/29/2010

I purchased on 11/29 and have not received a registration code either. Numerous attempts to have this information emailed to me have failed. Very frustrated and planning on requesting a refund.

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

cpecola I have submitted your registration code via email.

adolpho
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Last seen: 1 year 10 weeks ago
Joined: 01/09/2010

Need help to get my registration code again - it kept telling me that it was sent, but it has never been sent.

Thanks...

Angus

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

adolpho I have submitted your registration code via email.

nogods
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Last seen: 24 weeks 3 days ago
Joined: 03/11/2009

when I purchased tetherberry there was no registration code. After getting a new phone and installing tether on my new phone the program ask for a registration number.

Not having one, I tried the support site listed above. It says a new registration was sent but it never arrives. I checked spam and junk folders, but nothing.

How do I get my licensed copy of tether registered?

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

nogods I have submitted your registration code via email.

nogods
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Last seen: 24 weeks 3 days ago
Joined: 03/11/2009

Thanks - got it.

cpecola
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Last seen: 1 year 10 weeks ago
Joined: 11/29/2010

Thanks mhankinson

jetfuel4
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Last seen: 1 year 8 weeks ago
Joined: 12/12/2010

hello i have a registered version of tether but got a new phone and can no longer get into my old email address wich is jetpilot@boostmobile.blackberry.com so i cant get my reg code and are runnin out of free days my new email address is jetcaptain@live.com pls help me

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I have emailed you your registration code.

sirluis
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Last seen: 1 year 2 weeks ago
Joined: 01/19/2011

I purchased on 1/19 and have not received a registration code. I emailed my order number my email is luis.mendez6@us.army.mil. Please contact me for my reg code. Thank you.

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I have responded to you via email.

sirluis
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Last seen: 1 year 2 weeks ago
Joined: 01/19/2011

i have read it when i go on my black berry i 8530 from boost mobile and read the details about the app it directs me to this website i got a email stating it was not from this company. i want my reg code before i got to the bank and fill out the paper work to get my refund and have chase bill you directly for my refund.

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I do not see a purchase for the email address you have on file.

Could you email help@tether.com with your order number or the correct email address that was used during purchase?

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

Please do not put your personal information on the forums.

I have deleted your personal information.

The information you have provided is not in our systems.

Where did you purchase Tether?

Please continue contact for this issue via help@tether.com.

edavila18
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Last seen: 1 year 1 day ago
Joined: 01/28/2011

I purchased my copy of the original Tetherberry from pocketgear.com in December 2009. the thing has worked beautifully until now. I upgraded my phone and updated the software, but now it tells me that my registration code is invalid. How can I get a valid code

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

Could you email help@tether.com with the registration code you are entering?

Could you also provide the Pin number of your old BlackBerry?

edavila18
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Last seen: 1 year 1 day ago
Joined: 01/28/2011

Okay, I've email help@tether.com with that information. The Registration code was actually the PIN on my old phone

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

The pin number would not be the registration code.

Your purchase was through PocketGear.

I have emailed PocketGear and CC'd you on the email.

edavila18
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Last seen: 1 year 1 day ago
Joined: 01/28/2011

Unfortunately, I've tried that route as well. They apparently washed their hands of Tether.

Submitted by: Andreas.Klein
Date: 05.01.2011 15:25:05
Message:
Hello,

it seems the developer removed this product from our shop.

In this case i can only direct you to the developers support since i cannot check on codes for this product anymore.

regards,

Andreas Klein
Support-Manager PocketGear Germany / USA

freefam1
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Last seen: 1 year 3 days ago
Joined: 09/19/2010

I cant get my registration code, says there is no code associated with my e-mail. I just got a new BB and need the code to set up my Thether.

Thanks in advance,
Lee

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I have emailed you with more information.

mjstern
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Last seen: 1 year 1 day ago
Joined: 01/23/2011

Same problem here. Purchased Tether for my Tour from ShopCrackberry (billed to Paypal, showed up as "Smartphone Experts"). I assume this actually was Mobihand? This was the pre Jan 3 sale; I responded to an email from them.

I used it about 1 hour just to test it and a week later upgraded to Bold, transferred all my apps, and it showed Registered for a while, until I updated the firmware, then it showed Trial (now shows Expired). I didn't write down my old PIN, though this thread seems to show that won't help.

I can see the Paypal receipt, with transaction ID, dated the same day I got your email with download instructions. I didn't register with ShopCrackberry and they never sent me a confirmation email, just collected my money and forwarded that info to you (12/21/2010).

Thanks.

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I have replied via email.

mjstern
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Last seen: 1 year 1 day ago
Joined: 01/23/2011

Thanks Matthew. Code works and I'm all set.

- Martin

kstacks
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Last seen: 48 weeks 5 days ago
Joined: 02/08/2011

I am trying to exercise the free trial, but my device claims that the trial has expired. I did get the phone used. Is that a possible problem?

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I have renewed your trial.

Let me know if you have any further questions.

immeum
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Last seen: 50 weeks 3 hours ago
Joined: 02/24/2011

also trying without success to get my reg. code. Love my tether! thanks

Jodi_Lee13
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Last seen: 51 weeks 4 days ago
Joined: 11/06/2010

I purchased tether hours ago and still was NOT emailed a registration code nor do I receive a prompt asking for it!!! It asks me to enter my mobile number for validation and when I enter it NOTHING happens! I have recently download the free trial a couple of months ago with no problems, no hassle. My purpose for buying the app was so I could utilize it today because I need access now not tomorrow or next week, month, ect. CAN ANYONE PLEASE HELP ME???

Jodi L. Houck

helljack6
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Last seen: 51 weeks 3 days ago
Joined: 02/14/2011

How do I go about getting my registration code if Tether was bought and given to me as a GIFT? I have my old device PIN that it was previously purchased for and the new device pin.

medtchva
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Last seen: 46 weeks 6 days ago
Joined: 03/17/2011

I also purchased the full version today and did not get a registration code. When I try the "I lost, etc" on support it says I have not purchased it. Please email me the registration code!

medtchva
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Last seen: 46 weeks 6 days ago
Joined: 03/17/2011

I purchased the full version through Mobihands today. I have not received a registration code and when I attempt the "I lost, etc" through support, it says I haven't purchased the program. Also Live Support was Away all afternoon, not Busy. Please email my registration code!

medtchva
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Last seen: 46 weeks 6 days ago
Joined: 03/17/2011

I purchase the full version today through Mobihands and have not received a registration code. When I attempt the "I lost, etc" on the support page, it says I haven't purchased the program. Live Support was Away all afternoon. Please email my registration code ASAP!

RH82
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Last seen: 2 weeks 11 hours ago
Joined: 03/29/2011

I purchased on 3/27/11 and never received an email with the registration code. I did write one down but it says it is invalid. It also says this email address doesn't have an order associated with it but it is the one I used during the order. I do not have an order number but my credit card was billed.

GBlack
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Last seen: 36 weeks 3 days ago
Joined: 08/30/2009

I purchased tether through blackberry apps using paypal. I never received a registration code either. I just purchased a new BB and when i requested my code from ur site I also got the msg stating that my acct was not linked to a code. I have been an acct holder for 1yr n 30 wks. My old BB PIN was: 3095A563. I did send a msg to help@tether.com but I hadnt included my old BB PIN

ashtontrsc
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Last seen: 44 weeks 3 hours ago
Joined: 03/28/2011

I would like my registration code. I have emailed multiple times. I bought the app about a week ago and still no registration code.
Ashtontrsc@gmail.com

laportaism
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Last seen: 18 weeks 4 days ago
Joined: 10/21/2010

Hi. I had to replace my blackberry. Can you send me my registration code?

Jlaporta

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I have emailed your registration code.

EHSmedic
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Last seen: 34 weeks 6 days ago
Joined: 11/30/2009

I have requested my registration codes be sent to me via email atleast 3 times and I always get the same message "Your Registration Codes Have Been Sent" but I have yet to receive anything. I changed phones and was forced to download the 7 day free trial which ends tomorrow. Can you pleaseeeeeee send me my registration codes.

Thanks!

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I have sent information via email.

kurt779
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Last seen: 37 weeks 4 days ago
Joined: 05/07/2011

I am in need of my registration code, I ordered from Crackberry and do not see the code to enter on my order. Thank you in advance.

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I have sent the information via email.

d_m_iller
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Last seen: 37 weeks 3 days ago
Joined: 02/26/2011

My wife ordered tether for her BB last night on 20 May 2011. She never received a registration code for email address cheetohutton4@yahoo.com Yet the funds were deducted from my card. I tried requesting the code but the site says that email has not been registered. I want this taken care of because i just paid 50 bucks for this service and cant use it. It was downloaded from bb app world. Please EMAIL ME DIRECTLY because i may not have ability to check this forum. MY EMAIL IS D_M_iller@yahoo.com

Thank you and i look forward to your timely responce.

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I am unable to provide a purchase for the email address you have provided.

Could you email help@tether.com with the following information:

Where Tether was purchased?

Order number?

d_m_iller
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Last seen: 37 weeks 3 days ago
Joined: 02/26/2011

It was downloaded from blackberry app world. It said there was an error and it did not send a code, order number or anything else, BUT the FUNDS WERE TAKEN FROM MY ACCOUNT. I can provide proof of withdraw of funds by App World from my account on the date in question. So i will email the address you have provided above with the same information as i have submitted here, But this matter better be taken care of quickly because I dont like giving money away for nothing and will not do it. So again i say, this matter better be taken care of in a timely manner as in a few days. My patience is very short when it comes to my money.

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

I have responded via email.

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