No web/download

Still having the issue, as are my friends. My wife uses a different program for her Hero, and it still works fine. At least I got some reading done this weekend, since I could do nothing on the internet. haha...

Are they reporting a service issue or anything?

Not that I know of. If I undrestand it correctly, Tether does not use the main internet line, it uses something similiar to pandora, a secondary stream, is that right? If so, what specifically should I ask about when calling? Since they officially don't support tethering at all, I imagine they are going to leave me hanging anyway. :)

edit: I called Cellular south, and they said they are not reporting any outages. They pushed service books to me and said that ought to fix it if the issue is on their end. Not sure if that is right or not, just what the fellow said.

Actually, CrackBerry is reporting some problems with BIS all over. Not sure if this is still a reported issue or not.

Anyways, when you run Tether on your PC and BlackBerry what exactly does it say?

On the phone is says Tether is running.... on the laptop it says Connected to Blackberry. I managed to get a download started yesterday, and my speed was 1.34 kbps.

Yes... it gets some data, just VERY little. most pages time out. Email will come through, although at snail's pace.

It won't load speedtest.... I was able to get a download started on another site, and it said my transfer rate was like 1.34 kbps. It worked great for a month, then suddenly did this.

Well, I don't think the carrier is throttling it, b/c my wife can connect fine with her phone. I have very few apps running on the phone... so I doubt that is it, but I will double check it. What is so odd is that I can get to some web pages fine, such as centurymartialarts.com junefabrics.com and cellularsouth.com but others, as simple as google.com are no go. Matthew has been trying to help me out with your support folks, and has been great, but have not heard from him in a few days now with another attempt. I am past the 30 days to get a refund, so I guess I am outta luck.

I am having the exact same problem... been going on for about 2 weeks. I'm connect, but at extremely slow speeds. Today, in attempting to connect to cellularsouth.com (my provider), my traffic took off like it used to before this issue came up. The page, using Google Chrome, gave me a message "Unable to check whether the servers certificate was revoked"... and it has a red line drawn through the "https" in the URL. The page did not load.

Still waiting to hear back from tether's support on this issue.

I was having some BIS issues last night, but it seems to be smooth this morning.

Its interesting that your both on Cellular South and having similar issues, it would seem that your provider is at fault in some way. This sounds like a DNS error.

@PatrickH
Is there any way to change Tethers DNS settings? I believe it is currently set to use OpenDNS, can we use another server if we like?

Yep... worked like a champ till then. :(

Two users, same situation, same carrier....this seems like a Cellular South issue to me.

What are you browsing speeds like on the BlackBerry?

On the phone itself they are great. I have not clocked it, should I just use the same site I do for other speedtests, like speedtest.net? Found another couple f sites today that it would go to, with great speed on the laptop... pamperedchef.com and studyisland.com... the randomness of it all, or apparant randomness, is what gets me.

Edit to add... found an app from xtreme labs to test the speed on the berry. Download is 1961.24 kibit/sec Max dl was8759.61 kbit/sec

upload was 49.09 kits/sec

The randomness is what makes me think of DNS, try opening a command prompt on the PC (Tether running) and ping the sites you cannot visit.

ping google.com

If you get back the proper number address then its not DNS.

They all timeout on the sites I can not get to. I tried that last week as well. So it smells like DNS issues?

That is what it seems like to me, try and go to the numerical address in your browser of a site that times out.

Like http//88.88.88.88

I can't give any actual address, I'm on my BlackBerry.

Ok I checked, google would be

http://209.85.227.106

Does this allow you to reach google?

I pinged this a couple of times... if I put in the http:// it says it can not find the host. If I leave it off and put just the ip address, it went through onces, timed out the other.

When I open up my browser, it defaults to MSN... the page goes from "finding" to "loading", but never loads. If I kill Tether while the page is still loading the page stops loading and displays frames and text.

To me this says that it has found the page, which would not be DNS, but it does not finish loading the page either due to timeout or me canceling Tether.

When I pull up Tether during any page loading, the packets in and out are extremely low... the data sent and received is extremely small.

Everything thinks it is connected... i'm on Windows 7 and it thinks that it has connection to the internet... the issue seems to be with the pipe. I did try and go to one of the sites listed above, cellularsouth.com, and at one point the packets/data sent and received shot up like it was working normally. The page never loaded and I got a message "Unable to check whether the servers certificate was revoked"... and a line through "https" showing the site is not secure. I can't help but think this is a hint.

Oddly enough, Tether support had me uninstall Tether and then reinstall. Which I did. It was the same version 1.1.0.2 as my previous install. The odd part is that now I only get incoming packets/data, and ZERO outbound packets/data.

Also, that is a very interesting observation about TCP & UDP... But now I wonder if it the actual TCP protocol, or a particular set of ports. If I get a chance, I may do some testing on this later.

-bert

Blackberry Curve 8330
USB Connection
Tobshiba Satellite
Windows 7 32-bit

You know Tether did that to me once also, I did a system restore and Tether began working fine again. I did the system restore because I liked the previous desktop software I was running more but didn't have a backup before I updated to a newer version.

Tether support had you reinstall the same version in case the Tether service has been changed or disabled, or the Tether adapter settings could have been damaged or changed in some way.

I reinstalled etc. like you suggested... same results.

I will tinker this weekend some more. I was able to get another program (who shall remain nameless) to work, but I don't much care for it, and would rather find a way to make Tether work again.

Yes... it has not changed at all...
I even tried a restore on the BB to a date before the issues started, no luck. :(

But I am starting to wish I had gotten the Hero (droid phone)... since my wife's is still working like a champ. :(

So is this issue only with blackberry devices? Your wife uses Tether with her Hero and all is OK, huh? Sounds like it is more of a software issue than CellularSouth issue if that is the case.

-bert

I am truly sorry your having trouble with Tether, I am running out of ideas as this issue is so far only affecting Cellular South customers.

1. If you have been using Tether since it was Tetherberry or have ever had Tetherberry installed then you must make sure that there is only a Tether windows service and not also a Tetherberry service.

2. Disable (by right click --> select disable) each network adapter that isn't Tether

3. Make sure your running a compatible Bluetooth stack...so far only widcomm and Microsoft is supported.

4. Make sure your running the latest Tether software on the BlackBerry and PC. (v1.1.0.2 as of this writing).

5. Make sure your running the latest BlackBerry OS, sometimes you need to upgrade but don't know there is a new version out there as your provider may not let you know.

Same carrier and same exact problem. I have been having this issue for almost a month now. I actually got it to work long enough to load a web page once, but nothing since then. I have tried everything that I can think of.

The staff are investigating the Cellular South issue and searching for possible solutions.

Sure wish they could find something. Tetherberry and Tether worked great until about a month ago.

I have confidence they will figure it out. Yes, it is just a blackberry issue, I tethered my wife's hero with tether and it worked. Until then, I just find the positive... I have more time to read and play with my daughter. :)

Still no luck, i did get the OS upgraded to 4.5.0.173 and it made no difference. Apparantly OS 5.0 is not available for the 8330m. My friend has a pearl, and it is having trouble too. Are there any cellular south customers who can make it work? I would be curious as to what phone and such they are using.

I have a pearl with the same OS you updated to and have had no problems, this is on Verizon though.

I believe if they had changed APN settings or something similar more people would be having the same issues.

Hopefully we can get this figured out soon so you can get Tether functioning again.

Tried connecting this weekend. Finally got Yahoo webpage to load but could not get any further just quit. Anyone haveing any luck with Cellular South as provider using Blackberry Curve 8330?

Still no luck... they are working on it... they have to figure out what cell south did. they have been staying in touch, they haven't forgotten about us... i imagine it takes some doing. Not like they can call and say, "hey, what did you change?" since cell south doesnt support tethering. lol