"Network cable disconnected" error

7 replies [Last post]
billdksn
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Last seen: 1 year 15 weeks ago
Joined: 09/05/2010

Have new BB 8530 running up-to-date software with Verizon as carrier. Downloaded/installed Tether on both laptop (running XP SP3) and BB. Tether starts up and connects fine using USB on both BB and laptop, however network connection is not active and dialog box says "Network cable disconnected".

WTF??

phankinson
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Last seen: 6 hours 41 min ago
Joined: 02/19/2009

Could you try our new version at:
http://tether.com/v142

--
Patrick Hankinson
Community Manager

billdksn
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Last seen: 1 year 15 weeks ago
Joined: 09/05/2010

Sorry. Didn't see your reply, so I just reloaded both PC and BB. PC running XP Pro SP3, Tether ver. 1.4.3.7. BB running ver. 1.4.4.0. Carrier is Verizon Wireless.Everything looks okay, except network connection says " ...cable unplugged ...". Log after connection is:

Tether v1.4.4.0
Connecting via USB
First connection
Trying Carrier Specific APN - MCC: 310 MNC: 0
Trying direct
Registration validation started
Successful (65.111.172.187)
Trying UDP
Trying UDP with User APN on local port 4779
Tether is under Trial license.
UDP connection Successful
Checking for USB connection
USB cable is connected to Blackberry
Tether is connected to PC over USB.

Under Tether connection properties, TCP/IP is the only thing checked. Connection still shows "A Network Cable is Unplugged."

I really need this to work. What now?

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

Which version of Windows are you currently using?

Do you have any Virus scanners installed on your PC? If so which virus scanner do you currently have installed?

billdksn
Offline
Last seen: 1 year 15 weeks ago
Joined: 09/05/2010

Problem Solved
I'm running XP Pro SP3 using McAfee AV. I found another thread here saying that there was some problem between McAfee and the drivers, so I uninstalled both Tether and McAfee, then installed Tether before reinstalling McAfee and all is fine. Just registered Tether.

mhankinson
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Last seen: 3 weeks 3 days ago
Joined: 03/16/2009

Yes this is a known issue we are currently looking into the issue further.

herman354
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Last seen: 50 weeks 38 min ago
Joined: 02/24/2011

Whell hello iam having the same pbroblem but one thing I want to no is if u must use the same usb your bberry came with?becose network cable is unplug keep popping up please help

herman354
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Last seen: 50 weeks 38 min ago
Joined: 02/24/2011

Ok can u tell me if u must have.bberry desktop managear install on laptop to use tether
I am having broblum.and do I have to change eney setting on my bberry 9000?

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