mac - no packets up or down

16 replies [Last post]
sats4eva
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Last seen: 1 week 2 days ago
Joined: 05/15/2009

whats going on. I turned this on and there are no packets up or down.
I have a blackberry storm and macbook pro.

V. 1.1.0.7 on the blackberry
v. 1.1.0.2 on the macbook pro

autobot
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Last seen: 4 weeks 3 days ago
Joined: 02/11/2010

Do you have a Tether ethernet network connection on your Mac?

Do you have the BlackBerry Desktop Manager installed?

sats4eva
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Last seen: 1 week 2 days ago
Joined: 05/15/2009

No and no

its a straight USB connection to my bb and that is it

autobot
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Last seen: 4 weeks 3 days ago
Joined: 02/11/2010

Make certain your current user account has administrative privileges before re-installing please.

Follow these instructions to uninstall and re-install the Tether for Mac:

1) On the Macintosh Hard drive please drag the following file into the trash:

/Applications/TetherGUI.app

/System/Library/Extensions/Tether.kext

/Library/Receipts/tether.pkg

/Library/Receipts/tethergui.pkg

2) Empty the Trash.

3) Reboot the Mac.

4) Download Tether for Mac from the following link:
http://tether.com/t/Tether.dmg

If you need help installing a DMG file please check the following link for information:
http://www.ofzenandcomputing.com/zanswers/779

If you still cannot gain a connection could you provide us with the following information?

With Tether running (on Mac and BlackBerry) what does Tether say on the "Status" line on your Mac? With Tether still running and visible on your BlackBerry click the BlackBerry key and select "View Log", provide me with the full text of the Tether log please.

sats4eva
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Last seen: 1 week 2 days ago
Joined: 05/15/2009

did everything you said no go.

Here is the log

Main screen initialized
Registration validation started
trying direct
registered
asking about update
not updating
connecting via usb
first connection
trying direct
successful
trying udp
successful
checking for USB connection
USB cable is connected to blackberry

sats4eva
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Last seen: 1 week 2 days ago
Joined: 05/15/2009

I updated my tether version on my bb to 1.1.0.7 and here is what the log says. When I connect it says connection active on the gui but no packet movement.

I again I am using a blackberry storm with stupid telus

Log:

Main Screen Initialized
Connecting Via USB
First Connection
Trying Carrier specific APN - MCC:302 MNC:0
No Carrier Specific APN for MCC: 302 and MNC: 0
Trying Direct
Registration validation started
successful (74.208.213.129)
Trying UDP
UDP connection successful
Tether is registered
Checking for USB connection
USB cable is connected to Blackberry

autobot
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Last seen: 4 weeks 3 days ago
Joined: 02/11/2010

Do you show a Tether network connection like in the attached image?

Image and video hosting by TinyPic

sats4eva
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Last seen: 1 week 2 days ago
Joined: 05/15/2009

no i do not. how do i add that

phankinson
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Last seen: 5 hours 33 min ago
Joined: 02/19/2009

What version of Mac OS are you using? It looks like your network adapter isn't installing correctly. I'd suggest re-installing it, but I'm assuming you already have.

--
Patrick Hankinson
Community Manager

sats4eva
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Last seen: 1 week 2 days ago
Joined: 05/15/2009

im using snow leapord. Yes i've done that. Any other ideas.

sats4eva
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Last seen: 1 week 2 days ago
Joined: 05/15/2009

how do i get tether back as a network adaptor. Its been a friggn week. what the hell kinda support is this? if u cant fix or support then give me my money back!

autobot
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Last seen: 4 weeks 3 days ago
Joined: 02/11/2010

Have you recently (when Tether stopped functioning) updated OSX?

Specifically this update:
http://support.apple.com/kb/DL1048

Information regarding the update:
http://support.apple.com/kb/HT4188

s6275
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Last seen: 1 year 28 weeks ago
Joined: 07/22/2010

Same problem here, on 10.6.4 AND 10.5.8. Looks like maybe you should take the Apple blame off the table..

s6275
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Last seen: 1 year 28 weeks ago
Joined: 07/22/2010

Hello?!? Lets get moving on this one.

autobot
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Last seen: 4 weeks 3 days ago
Joined: 02/11/2010

I wasn't blaming Apple, I was asking since maybe the security update has changed security settings on the machine.

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