FAQs

What does your software do?
Our software allows you to attach your BlackBerry to your computer and funnel internet to it. You can get high speed internet anywhere you can get cell phone reception.

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How is your software different then normal tethering?
We do not have connection limits, no tethering fees, no proxy settings, up to DSL speeds and works with almost every internet based piece of software without modification.

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How fast is the internet with your software?
Based on customer feedback, we have heard speeds as high as 2,400 kbps.

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Will I be charged additional fees or tethering fees from using Tether?
This is really hard for us to answer. Each carrier has unique contracts with each individual. Our phone uses your normal Blackberry data plan. Although most carriers say they are offering you a unlimited plan there are usually 5 GB caps. Please review your carrier's contract and review our Terms of Service.

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Do I need to buy multiple licenses for multiple PCs?
No. One license is valid for one BlackBerry but multiple PCs.

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Can I receive phone calls, emails, or text messages while using Tether?

It depends. 3G is the classification of the network speed. There are still two major type of 3G network in the US, CDMA and GSM.

With CDMA, you can not have voice and data at same time. With GSM, you can. However, just like everything else in the world, there is always the trade-off. EV-DO on CDMA does off the better data connection speed and performance since it does not share the voice channel.

So, if you are with Verizon and/or Sprint, you are on CDMA network. Therefore, voice call will interrupt your data connection temporary; If you are on AT&T and/or T-Mobile, then you are on GSM network, voice and data can be active at same time.

Please note, the SMS in on the voice channel. So, it will act as same as with voice when in terms of how it affects data connection.

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Everything is setup but no packets are being sent or received?
Please make sure all your other network adapters are disabled. If that doesn't work restart your PC and pull the battery from your BlackBerry. Also make sure that your Mass Storage Mode Support is set to On in the Memory Options.

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Do you support 64 bit machines?
Yes, we now support 64 bit machines.

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Do you support VPN connections?
Yes, we now support VPN connections as well as PC control software/websites like LogMeIn. We have resolved the issue with PPTP, please download the newest version.

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Do you support Macs?
We are currently beta testing our Mac software. The Mac
software currently will not work side-by-side with the BlackBerry
Desktop Manager for Mac.

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Does this only work with a USB connection or will it work with Bluetooth as well?
The current implementation only supports USB based connections. We are hoping to have a release for Bluetooth in the near future.

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If I break, replace, lose or damage my phone do I need to purchase a new license?
No, we allow you to replace your PIN at no cost.

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I am getting an Invalid Pointer Error. What should I do?
Make sure you have the most recent "BlackBerry USB and Modem Drivers" installed from the RIM website. Some people have also been able to resolve this issue by starting the Tether application on the desktop before connecting the phone via the USB cable. Also check http://www.tether.com/how-i-fixed-invalid-pointer-issue-user

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I am seeing the "couldn't write in recieve: java.io.IOException" error. What should I do?
Make sure you are using the latest version of the BlackBerry OS for your phone.

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I bought a copy of the software but when I use it, it is telling me that I need to buy a copy of the software. What should I do?
This happens when your trial has expired. You will need to purchase a copy and enter the registration code we provide you on your Smartphone.

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The setup failed to install the driver
This happens if the Microsoft Windows Service Packs, and optional Microsoft updates are not installed. Please go to Windows Update and make sure all updates are installed.

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Failed to load the interface

The error you are experiencing is because of BlackBerry's Desktop Manager for Mac in USB Mode. You will not see this problem if you run it in Bluetooth mode. They currently do not provide a API for us to use so unfortunately our product can not work side by side with BlackBerry Desktop Manager for Mac. We are working with Research in Motion to fix this issue so we do not have to recommend to our customers to uninstall their product.

There are two options available for you:

  1. To uninstall BlackBerry Desktop Manager to use the USB Mode
  2. Use the Bluetooth Mode.

To completely uninstall BlackBerry Desktop Manager please follow these instructions:

Drag the following folder (if it exists) to the trash:
/Library/Application Support/BlackBerry

Drag the following files (if they exist) to the trash:

/Application/BlackBerry Desktop Manager
/Library/LaunchAgents/com.rim.BBLaunchAgent.plist
/Library/LaunchDaemons/com.rim.BBDaemon.plist
/System/Library/Extensions/RIMBBUSB.kext
/System/Library/Extensions/RIMBBVSP.kext
/System/Library/Extensions/BlackberryUSB.kext
/System/Library/Extensions/BlackberryUSBDev.kext

Finally Reboot your system.

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I can't send out mail while using Tether.

Use port 587 or a secure connection. If that doesn't work you need to ask your mail administrator for an alternative port.

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