Connects but cannot send emails

24 replies [Last post]
clint1
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Last seen: 4 years 38 weeks ago
Joined: 10/30/2009

Hi All -

It connects perfectly using usb, can browse web and emails come in on my pc, but I cannot send emails until I shut off tether and turn on wifi.

I am using a storm with 419 os and a Windows XP laptop. I had Tetherberry before the name change/upgrade and it worked fine then. After the upgrade is when email sending stopped.

Any suggestions?

Thanks!

nmejia71
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Last seen: 4 years 41 weeks ago
Joined: 01/11/2010

I am trying to test the software, but I'm getting the same behavior.

clint1
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Last seen: 4 years 38 weeks ago
Joined: 10/30/2009

bump since I have not heard from support yet...

admin6
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Last seen: 1 year 22 weeks ago
Joined: 09/18/2009

Bump and I have emailed support for the same thing. I have also experienced not being able to receive data packets at times but more often cannot send email thru outlook. I do not have wifi on my tour so no issue there.

clint1
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Last seen: 4 years 38 weeks ago
Joined: 10/30/2009

On my storm, email is fine. The email on the pc is what is not sending. We have wifi at work and it is a horribly slow connection so when I need to do something quicker/or send larger file I would use tetherberry. So when I saw wifi I mean on the pc, not phone.

BobcatGuy
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Last seen: 4 years 41 weeks ago
Joined: 01/10/2010

What settings for mail are you using for outlook?

My guess is that your email account on your notebook is set up for an internal exchange server, so when connected to your works WiFi your outlook looks for Exchangeserver.corporation.lan or what ever the name of it is.

When using Tether, you are NOT connected to your LAN, so the internal domain name is not internet accessible.

I run my own exchange server and BES, I set up all the desktop computers to use the INTERNAL netowrk name for the exchange server, while all portable devices such as the notebooks, I set using an internet accessible domain, BUT it uses RPC over HTTP. your IT admin should know if they have enabled this on thier exchange server. If it is, you also have to change settings in outlook, to give you an idea where it is, you have to look at the properties of the email account, and under more options, Connection, at the bottom you will see ( Depending on the version and service pack of outlook ) Connect using HTTP and check box to be on, then click the Exchange Proxy settings. In here you would be required to know the internet accessible name for an SSL connection. Again this is where the IT admin would have this information.

If your outlook is not set up this way, then we would require more information to troulbe shoot this.

Was this your desktop, or a notebook you have an issue on? If it was a desktop, then this settng in outlook is probably set to the internal domain name. and this is not accessbile through Tether since, the data funneling goes out to the internet cloud.

clint1
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Last seen: 4 years 38 weeks ago
Joined: 10/30/2009

Thats a lot of greek to me! I have no IT admin; so it is just me doing it.

Here is my situation:

1. I have a laptop with xp on it and a blackberry storm (verizon is carrier).

2. I have wifi access to laptop (normal connection - very slow as many comp are on same wifi).

3. I have access to a verizon wireless card occasionally.

4. I had Tetherberry/now have Tether

Prior to the Tetherberry/Tether change I could use wifi, vzw wireless card, or Tetherberry without changing any settings. If using vzw wireless card or tetherberry, I would shut off my compters wifi. When switching back to wifi I would simply turn it on. Email worked flawless

After change to tether, I can still browse web and emails come in but I cannot send emails (when using Tether). If I am using vzw wireless card or wifi everything works normal.

Please note I have two email accounts on blackberry/laptop and both are pop3. When using Tether neither can send email.

Does that clear it up? I am not sure why I would need to change something in outlook/etc as Tetherberry worked before.

Thanks!

denmanc
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Last seen: 3 years 32 weeks ago
Joined: 12/01/2009

I'm also having the same issues. Had the last version before the name change to "Tether" everything worked flawless.
Updated to the new "Tether" version, and web works, can download email, but no longer able to send. Tether software, shows no packets moving while trying to send also.
No other changes were made on my laptop. So I know it's a problem in the Tether software. I wish I could easily switch back now.
Rotten part of this is, I just convinced all the other field people at my company to purchase Tetherberry because it worked so well with our cell service, and laptop equipment. Now I just look like a fool.

My05mustang
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Last seen: 4 years 4 weeks ago
Joined: 01/14/2010

I am having the same problem. I just cancelled my monthly verizon tethering bill, Went to send some emails, and got the world famous error message. I am using Windown Vista, a gmail account with pop3 settings on my outlook. It received mail fine, but cannot send. I tried changing my outgoing server, did not help. My outgoing port is 25. It seems to be a port issue but I may be wrong. I have got to be able to send emails from my laptop. Any help on this would be much appreciated.

Here we go!

clint1
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Last seen: 4 years 38 weeks ago
Joined: 10/30/2009

Sorry to hear you guys are having the same problem... but I am somewhat glad it is not just me!

Here's to hoping for a resolution!

mbianco
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Last seen: 4 years 40 weeks ago
Joined: 01/13/2010

Cannot send emails from laptop. Web works fine. I have an offline email reader (Forte Agent) that I connect to a pop server. Is the port being blocked somehow?

phankinson
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Last seen: 6 weeks 2 days ago
Joined: 02/19/2009

Port 25 is blocked, you guys need to contact your ISP or mail provider and ask for an alternative port. You could use an online web mail solution.

--
Patrick Hankinson
Community Manager

shankinson
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Last seen: 4 weeks 19 hours ago
Joined: 03/01/2009

587 seems to be the best alternative port to use.

mbianco
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Last seen: 4 years 40 weeks ago
Joined: 01/13/2010

Who is blocking port 25? I can access my mail when I connect with wireless internet. Why is it blocked when I connect with Tether? If this is not resolved, the whole thing is useless to me and I'll want a refund.

PS: If I am not mistaken, I was able to send email from the trial version I tried last year. Can anyone else verify that?

clint1
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Last seen: 4 years 38 weeks ago
Joined: 10/30/2009

When it was Tetherberry it worked completely fine for me.

clint1
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Last seen: 4 years 38 weeks ago
Joined: 10/30/2009

I received the following email today:

"Hi,

Port 25 was needed to be blocked because of spamming issues. Can you please use an alternative outbound port or use a secure outbound connection. Most people seem to be able to use port 587.

Thanks,
Matthew

--
Tether Support
www.Tether.com"

587 is not working for me.

Any other tips?

jlprice
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Last seen: 2 years 10 weeks ago
Joined: 07/03/2009

I have had the same problem with with both tether and tetherberry. In reading the replies here and doing some further research I have found out the following that hopefully will help others so that they do not have this problem as well.

It seems that Verizon on both it regular and wireless networks is blocking port 25 for sending all emails. Port 587 should work to correct the problem. I did also find that if you have outgoing server requires authentication turned on you can not use "log on to incoming server before sending email". You must "use same settings as incoming mail server" or put in an email address and password.

I have included a link below from Verizon that states this was suppose to happen starting first quarter 09, but know as many of you here that this did not go into full effect until later in the year. It states to use port 587. It also has links to show what screens to go into to change it for several applications including Outlook

Verizon-Change

Hope it helps!

Update:

I support multiple companies and found out that some ISPs have set up a separate outgoing server to handling using port 587. If yours is not working, contact your ISP for email and let them now that the network you are using is blocking port 25. They should be able to give you a new smtp server that will work.

clint1
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Last seen: 4 years 38 weeks ago
Joined: 10/30/2009

I have two different emails accounts for two different businesses on my laptop that were not working and I finally found outgoing ports that do work: 2525 and 3535. I hope this helps someone else!

denmanc
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Last seen: 3 years 32 weeks ago
Joined: 12/01/2009

Did the admin for those two email accounts have to make any changes for you to make this work?
Also, does this cause you any additional problems, when connecting via WiFi?

clint1
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Last seen: 4 years 38 weeks ago
Joined: 10/30/2009

The admin did not have to do anything for it and they work on both wifi and tether (my two common ways of access) but doesn't work on my wife's verizon mifi.

GaryG
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Last seen: 4 years 12 weeks ago
Joined: 09/29/2009

I use Sprint and a Blackberry Curve 8330.

I was able unable to send emails out via Outlook when hooked up to the Tether software (receiving was working). I changed the outgoing port to 587 (previously it was 25) and am now able to send outgoing mail whileTethered and on my normal wifi connection.

Thanks for the help.

phankinson
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Last seen: 6 weeks 2 days ago
Joined: 02/19/2009

Instead of using port 587, you could use a secure connection.

--
Patrick Hankinson
Community Manager

omecabs
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Last seen: 4 years 21 weeks ago
Joined: 04/21/2010

Patrick, email works for me intermittently with those port settings. Do you have one that may work consistently?
Thanks!

weroiu
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Last seen: 1 year 45 weeks ago
Joined: 09/12/2011

I got it to work.

SOLUTION:

Set port to 465, and select SSL for security. I didn't setup a username and password.

I'm using Verizon Wireless and Blackberry

jwells
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Last seen: 2 years 32 weeks ago
Joined: 05/25/2011

Hello,

I'm glad to hear you were able to achieve a resolution.

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Joseph no longer works for Tether. Please open a ticket on our support system.

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