connection

8 replies [Last post]
bergiepa05
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Last seen: 44 weeks 5 days ago
Joined: 06/18/2010

Most nights I LOVE my tether, but nights like this I WANT A REFUND!! WHY, every 2 or 3 mins. I have to shut down Tether, and restart, only to have it run 200 or 300 packets and stop again. It says it is connected to the Droid, but nothing happens and I get a problem loading page notice and have to restart again, and again and AGAIN!! It is really frustrating espicially when you have been telling people how great the service is. What gives?

jwells
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Last seen: 8 weeks 6 days ago
Joined: 05/25/2011

Hello,

I'm sorry you are receiving errors like that when using Tether. Could you please tell me what your computer is exactly saying the error is? Also, with Tether running on your Android device can you press the Menu button and select "View Log". Could you tell me what the full text of the Tether log is please? With that information I can assist you in achieving a resolution.

--
Joseph no longer works for Tether. Please open a ticket on our support system.

bergiepa05
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Last seen: 44 weeks 5 days ago
Joined: 06/18/2010

No problem it is acting up again today. It stops running and when I try to reconnect I get the message telling to be enable USB debugging on my android, which it is, and then it takes 3e or 4 tries to get it functioning again.

bergiepa05
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Last seen: 44 weeks 5 days ago
Joined: 06/18/2010

TODAYS MESSAGE IS AN OLD ONE, "cOULD NOT CREATE THE TCP SOCKET 67.215.65.132.81.ERR JAVA.NET SOCKET EXE TIMED OUT".

bergiepa05
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Last seen: 44 weeks 5 days ago
Joined: 06/18/2010

wHEN IT FINALLY CONNECTED, i GOT A BLUE FATAL ERROR SCREEN AND MY COMPUTER CRASHED...THIS IS SOMETHING NEW. NO MESSAGE IN LOG

bergiepa05
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Last seen: 44 weeks 5 days ago
Joined: 06/18/2010

"PLEASE MAKE SURE USB DEBUGGING IS ENABLED ON YOUR ANDROID" It HAS BEEN since day 1. This is getting VERY frustrating.

jwells
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Last seen: 8 weeks 6 days ago
Joined: 05/25/2011

Hello,

I'm sorry for the frustration. One thing that may assist you is to reinstall Tether on your Android device. Please follow the steps below:

1. On your Android click on Settings -> Applications, and place a check in the box for "Unknown sources", then click Development, and place a check in the box next to "USB debugging".

2.) On your Android click on Settings -> Applications -> Manage Applications -> select Tether from this list and select "Uninstall".

After doing that can I have you download and install Tether by opening up a web browser on your Android device and going to the following website:

http://tether.com/a/tether.apk

--
Joseph no longer works for Tether. Please open a ticket on our support system.

bergiepa05
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Last seen: 44 weeks 5 days ago
Joined: 06/18/2010

Did as you asked last night, it worked about 85% of the time, tonight, back to the same BS, make sure debugging is enabled, IT IS!!!! make sure your Android is connected, IT IS!!! FRUSTRATING!!

jwells
Offline
Last seen: 8 weeks 6 days ago
Joined: 05/25/2011

Hello,

Could you email help@tether.com for more assistance and troubleshooting help?

--
Joseph no longer works for Tether. Please open a ticket on our support system.

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