connecting with bluetooth help

5 replies [Last post]
khaley
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Last seen: 1 year 46 weeks ago
Joined: 06/22/2010

I have my pc and blackberry paired i am using the trial of tether but cant get a connection with bluetooth. I can though with a USB cable. what am I doing wrong?

autobot
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Last seen: 19 weeks 1 day ago
Joined: 02/11/2010

What does the Status line read on the Tether PC client?

je_foley
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Last seen: 1 year 35 weeks ago
Joined: 01/09/2010

I have also recently started having trouble connecting with bluetooth. I am using 1.1.0.7 on my Storm2 and 1.1.0.6 on my laptop. The problem that I am having is that when I attempt to connect using bluetooth, the Tether status line on the PC sits at "Starting Inquiry" for 1 or 2 minutes then comes back with the screen to select my device. When I select my device, the status line changes to "Looking for Services". After a short while, I get an error box that says "Cannot find the tether service on device". Bluetooth connections used to work fine. I forgot what happened that caused it to stop working. I am using the standard Microsoft Bluetooth Enumerator on my HP laptop. USB connections work fine.

autobot
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Last seen: 19 weeks 1 day ago
Joined: 02/11/2010

Try placing the BlackBerry right beside the PC and try the process a few times, in my experiences with Bluetooth it seems it is highly susceptible to interference from any device operating in the 2.4 ghz radio frequency band.

Routers, cordless phones, microwaves, video game controllers, etc...etc.

If you have a router in your vicinity that you have access to, you may want to change the wireless channel or enable Bluetooth preemption if available.

I can provide you with links to the older software for testing, note that you will be asked to update on your BlackBerry each time you launch Tether...select No.

Could you uninstall Tether by following these steps from your BlackBerry Smartphone:

1) Click Options -> Advanced Options -> Applications

2) Highlight the Tether in the list of applications

3) Press the BlackBerry Menu button

4) Select Delete

5) Remove battery from your BlackBerry for one minute, replace battery and let device boot

Once the Tether application has been uninstalled and your device has rebooted, install Tether again by visiting one of the following backup links through the default BlackBerry Browser:

Tether for BlackBerry (version 1.1.0.2) = http://tether.com/t/backups/1.1.0.2/tether.jad

Tether for BlackBerry (version 1.1.0.4) = http://tether.com/t/backups/1.1.0.4/tether.jad

je_foley
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Last seen: 1 year 35 weeks ago
Joined: 01/09/2010

I tried the above, but no joy. Both older versions displayed the same behavior that I originally reported. It almost seems at this point that the issue is on the PC side. Is there any additional logging that can be turned on to help diagnose this type of problem?

phankinson
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Last seen: 3 hours 47 min ago
Joined: 02/19/2009

There is no additional logging on the PC side. We have a new version coming out that might help out, it will be released shortly.

--
Patrick Hankinson
Community Manager

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