Connected, but no packets received, no internet connection

6 replies [Last post]
Ronbo
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Last seen: 4 years 32 weeks ago
Joined: 03/16/2010

Having some trouble and haven't found an answer on the forums (though it seems a lot of people have had this issue), so trying a new topic.

We downloaded the trial version of Tether last night, and the connection worked fine -- no errors at all and both the BlackBerry and the PC noted a successful connection. Packets are being sent from the PC, but no packets are being received. Webpages will not come up, and there's no response trying to ping websites from the PC. We'd disconnected from AND disabled all other network adapters, tried a restart, etc. Adjustment of the APN does not appear to be an option on this BlackBerry (an 8830) -- going to Options > Advanced Options, there is no TCP option on the menu, which is where we understand we'd find it. Desktop software is v4.5. Carrier is US Cellular.

Would greatly appreciate any ideas on what to try next. Have also submitted a support ticket to Tether, but trying all venues...

Ronbo
Madison, WI

phankinson
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Last seen: 6 weeks 3 days ago
Joined: 02/19/2009

When you aren't receiving any data, it usually means you still have your Wireless adapter enabled or your wired adapter enabled. I know you mentioned that you don't but could you verify that no other software is actually keeping it open, like any Dlink software?

Can you provide me with a screenshot of your network adapters, your whole desktop and with Tether running?

What carrier are you on?

--
Patrick Hankinson
Community Manager

autobot
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Last seen: 16 hours 10 min ago
Joined: 02/11/2010

I have had no problems with wireless being enabled, but I can verify that your LAN connection will interrupt the flow of packets for Tether...but in my experience only when a cable is plugged in.

Best to be safe and physically disable them (right click each one and select disable).

What firewall/virus scanning software are you running? What is your PC operating system?

phankinson
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Last seen: 6 weeks 3 days ago
Joined: 02/19/2009

Some systems do require manually disabling the wireless network adapter.

--
Patrick Hankinson
Community Manager

autobot
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Last seen: 16 hours 10 min ago
Joined: 02/11/2010

I recently started having trouble with my wireless adapter being enabled, so it is indeed best to disable all but the Tether adapter.

myjdjames
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Last seen: 4 years 23 weeks ago
Joined: 05/21/2010

Hi I'm having the same issue. Tether is connected, packets are being sent but nothing received. Have restarted both pc and bb.

When looking at logs, a possible related log entry: error connecting to to tether servers in receive thread: net.rim.device.cldc.io.dns.dnsexception: DNS error is listed.

PLease help. Thanks

autobot
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Last seen: 16 hours 10 min ago
Joined: 02/11/2010

Could you uninstall Tether by following these steps from your BlackBerry Smartphone:

1) Click Options -> Advanced Options -> Applications

2) Highlight the Tether in the list of applications

3) Press the BlackBerry Menu button

4) Select Delete

5) Remove battery from your BlackBerry for one minute, replace battery and let device boot

Once the Tether application has been uninstalled and your device has rebooted, install Tether again by visiting the following link through the default BlackBerry Browser:
http://tether.com/t/tether.jad

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