Cant Get TetherBerry to work for me either

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Thu, 03/05/2009 - 00:51

mwkillebrew

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Okay, thanks to the developers working on a great app like this.

I downloaded the app to my PC and to my BB.

Running:

Windows Vista 64 bit

BB Storm 9530 with .109 leaked OS

Verizon Wireless (no APN settings to change for this carrier if I understand correctly.)

DM 4.7.0.32

I installed the app to my PC first, then to my phone. I went in and disabled my other network connections. I started the app on the PC, then on the Phone. The first thing I see is an error dialog box saying "Invalid Pointer".

I see the TetherBerry App display, but there are no packets incrementing in either direction, and the status says "Waiting for BlackBerry".

I then get another error dialog box that says "Failed to communicate with the BlackBerry"

Please let me know if I missed anything with the install, or if you need any other info to troubleshoot this.

Thu, 03/05/2009 - 11:05

phankinson

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If you are seeing an Invalid Pointer error, it means your BlackBerry Desktop Manager isn't the latest version.

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Patrick Hankinson
Community Manager

Fri, 03/06/2009 - 16:15

Trypnotik

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I am running Blackberry Desktop Manager Version 4.7.0.32 on Windows 7 32 bit, and I get the Invalid Pointer error along with the other errors mentioned in the original post.

Any advice?

Fri, 03/06/2009 - 18:35

shankinson

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Admin actually meant to download and install the newest "BlackBerry USB and Modem Drivers" from the RIM site. Can you give this a try and see if it helps out?

Thanks

Fri, 03/06/2009 - 20:54

Trypnotik

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I do have the latest drivers. To make sure, I went to RIM and downloaded the one they have there. When I attempted to install them, I received a message telling me that the drivers I have are newer then the ones I had downloaded.

Thank you.

Fri, 03/06/2009 - 21:25

cxl99

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I'm seeing the same problem with mine. I also have the leaked 109 BB OS. I wonder if that is the culprit although it wouldn't make a lot of sense because the error occurs on the PC and doesn't look like it even tries to communicate with the BB.

I'm running Win Vista SP1 and the latest versions of RIM desktop and drivers also.

Is anyone else seeing this on the Storm with a different version of the OS?

Thanks

Sat, 03/07/2009 - 06:18

Scottie63

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Last seen: 2 years 48 weeks ago

Joined: 03/07/2009

I am having the same issue, all software and drivers are the newest versions available. Verizon, Vista Business 32bit, Storm.

Please advise

Sat, 03/07/2009 - 18:31

shankinson

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Can you guys verify that there is a BbDevMgr.exe in the c:\program files\common files\Research In Motion\USB Drivers folder?

If it is there, can you right click on it and choose properties. When that loads select the Version tab and tell me what version it is?

Thanks

Sat, 03/07/2009 - 18:47

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Hi there,
I got the same problem: invalid pointer message.

BbDevMgr is V4.1.0.5.

Blackberry 8820, Vodafone Netherlands
Windows Vista Ultimate 32bit

Kind regards,
Léon

Sat, 03/07/2009 - 20:26

gatewayad

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Last seen: 2 years 14 weeks ago

Joined: 03/06/2009

TRY THIS.....
If you are on Verizon and have downloaded it both to the laptop and bberry, you can close bbmanager disconect your laptop from the internet and try this..... click the tetherberry icon on your computer when the box comes up it should say something like blackberry not connected or connect bberry, connect the bberry if it isnt already go to tetherberry on the bberry and start the program. Within a minute you should start seeing the numbers change and the red x on the laptop gone and it should work.

Sun, 03/08/2009 - 04:49

#10

ikishk

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Last seen: 32 weeks 1 day ago

Joined: 03/08/2009

this works.

You have to have your usb cable UNPLUGGED when you start the desktop app. then plug in the BB. Then start the BB app. this has 100% success rate w/ me so far. stopping and starting the whole process w/out disconnecting the usb has only worked a few times for me.

Sun, 03/08/2009 - 16:00

#11

Wolfric1

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Thank you my friend. It works when I keep the usb cable unplugged when I load the program on my pc. Thank you so much.

The internet seems to be working pretty good so far.

Tue, 03/10/2009 - 10:42

#12

shadizar

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Last seen: 2 years 20 weeks ago

Joined: 03/09/2009

This works for me.

Thanks ikishk.

Admin - Tetherberry team, this is an acceptable work-around, but I don't think it is an acceptable solution. Can you please look in to this as a BUG and fix for a future release please?

Thomas Barber

Mon, 03/09/2009 - 04:30

#13

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Last seen: 2 years 48 weeks ago

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NOOP... not for me
Unfortunately this method does not work out for me.
Still the same error messages: invalid pointer.

This message will not disappear in minutes. Several seconds after I clicked the OK (OK??) button, the next errror message pops up: "Failed to communicate with the blackberry"
I have waited several minutes, no statuschange. After clicking OK, the application closes.

Hope you can help me out,
Kind regards.

Mon, 03/09/2009 - 21:21

#14

evsdad

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Last seen: 2 years 26 weeks ago

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PERFECT!
Of all the sugestions Ive read and tried, this is the one that worked for me. I am on Verizon useing a BB Storm and this worked great!
Thanks a lot.

Sat, 03/07/2009 - 18:52

#15

cxl99

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Last seen: 2 years 48 weeks ago

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Yes, it is there and the version is 4.1.0.5.

Thanks! Can't wait to get this baby working.

Sat, 03/07/2009 - 18:58

#16

fishscale28

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Last seen: 2 years 48 weeks ago

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4.1.06

Thats the version I have

Sat, 03/07/2009 - 19:54

#17

Trypnotik

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Product version 4.1.0.5

Sat, 03/07/2009 - 22:10

#18

shankinson

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I'm going to need to get one of you guys to let me remote desktop to your computer so that I can try and resolve this issue. Could you click on my account name (shankinson) and then click the contact link?

Thanks

Sat, 03/07/2009 - 23:21

#19

Trypnotik

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I'm happy to help, however your name is not clickable.

Mon, 03/09/2009 - 16:27

#20

grayzweb

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Joined: 03/09/2009

Or "newer" version lol Thst's what it told me. Uninstall your Newer version first haha (4.7)

Sat, 03/07/2009 - 11:28

#21

phankinson

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I'll let shankinson resolve this one...

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Patrick Hankinson
Community Manager

Sat, 03/07/2009 - 21:43

#22

mediyoga

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Last seen: 2 years 47 weeks ago

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Cant get mine to work either, it says Tunnel failed on my handset. Failed to locate the server. Crappy software?

Sun, 03/08/2009 - 18:27

#23

Keynote

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Last seen: 2 years 48 weeks ago

Joined: 03/08/2009

This application is just not working for me. During install I keep getting an error message that says that I have a newer version of Blackberry Desktop Manager installed. When the install finishes and I open the application on the PC, I get the point error message. I really wanted to get this thing to work, but it turned out be a waste of my time.

Mon, 03/09/2009 - 11:15

#24

bhui

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I am getting the same error with one additional data point.. I get a new network setting but it always says that the network cable is disconnected. It appears to bind the device to the network config but from there it doesnt appear to know how to get a ip address

Mon, 03/09/2009 - 12:17

#25

shankinson

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Last seen: 1 week 2 days ago

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Which operating system are you using? I noticed on my vista machine it can take up to 30 seconds before it obtains an IP. The IP should be 192.168.25.100 when it gets one.

Mon, 03/09/2009 - 17:10

#26

ahart019

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Last seen: 2 years 4 weeks ago

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I am still having the same problem and I have updated software and I have tried to disconnected USB method without any luck. Any ideas shankinson?

Mon, 03/09/2009 - 17:55

#27

bhui

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Joined: 03/09/2009

I tried to follow one of the other suggestions to get this to work.. suggestion to remove the network driver and reinstall.. went to the setup link provided and its no longer available.

I guess this ends my testing..

I was never able to get this to work !!!

Ben

Mon, 03/09/2009 - 21:21

#28

WalterCullop

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Last seen: 1 year 16 weeks ago

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My BBDEVmgr is 4.1.0.6 and I get the Invalid Pointer error. No BB attached when running it.

Mon, 03/09/2009 - 22:10

#29

mickrg123

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Last seen: 1 year 17 weeks ago

Joined: 02/26/2009

My beta worked fine but now after paid I can not get service. I can connect and the number are changing on laptop but no internet.

I deleted beta and installed new from web page.Same on storm
msn messenger is mickrg@hotmail.com

Running Vista 32 and 106 hybrid on storm

Tue, 03/10/2009 - 11:49

#30

shankinson

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Can you uninstall from the PC and then check the Device Manager to make sure the TetherBerry network adapter got removed. If not, right click on it and uninstall it there. Once that is finished, try running the installer again.

Thanks

Tue, 03/10/2009 - 12:23

#31

evsdad

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Last seen: 2 years 26 weeks ago

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you can tru to close your DM before you open tetherberry on your pc, then then open tetherberry on pc, conect bb to pc when asked to and open tetherberry on bb when asked by pc. this is the only way it works on my bb, but not shure what os i am running.

Cant Get TetherBerry to work for me either

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