Can't connect with Windows 7 - Curve 8520+T-Mobile

6 replies [Last post]
Mon, 07/05/2010 - 18:51
kiethcrum
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Last seen: 1 year 45 weeks ago
Joined: 07/05/2010

I just bought your fine product after testing it out on my old Windows XP box about 2 weeks prior.

I have upgraded to a new computer running Windows 7 Home Premium. I have installed Tether's PC executable on my Win 7 box and tried to connect.

I'm getting the 'You are offline' crap from IE, and an error box stating that the page is unavailable because I am offline.

Packets: 52 sent, 9 received.

Computer: Windows 7 Home Prem, 8GB RAM, 1TB Hard Drive

Browser: Internet Explorer 8

Phone: BlackBerry Curve 8520

Provider: T-Mobile

Note: I made an exception for Tether in Windows Firewall with no luck.

Another weird thing: I had no problems when I pinged the loopback server or when I pinged www.google.com

Thanks in advance to anyone who can help me on this issue.

‹ BIS or APN? Can't start new service ›
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Tue, 07/06/2010 - 08:39
#1
phankinson
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Last seen: 7 hours 42 min ago
Joined: 02/19/2009

This seems to happen every once and a while when a user upgrades to Windows 7.

Can you go into your Control Panel > Networks > Look for the Tether network adapter?

If it's there delete it. If it's not there then move onto the next step. Uninstall Tether, and then re-install Tether. Make sure you are logged in as an admin.

--
Patrick Hankinson
Community Manager

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Tue, 07/06/2010 - 14:42
#2
kiethcrum
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Last seen: 1 year 45 weeks ago
Joined: 07/05/2010

I didn't see any network connections at all.

I'll reinstall it as soon as I'm home from the office. I'll let you know what happens.

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Tue, 07/06/2010 - 23:01
#3
kiethcrum
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Last seen: 1 year 45 weeks ago
Joined: 07/05/2010

I just reinstalled it, and I don't see the adapter at all.

I right-clicked and selected 'run as administrator' from the context menu.

I'm using the Home version of 7, the Admin account is only available in Safe Mode.

I hate Windows 7.

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Tue, 07/06/2010 - 23:13
#4
kiethcrum
Offline
Last seen: 1 year 45 weeks ago
Joined: 07/05/2010

Issue resolved.

I had downloaded the wrong installer. I was running setupdrv.exe.

I've downloaded setup.exe, because I have the desktop manager already, ran it as administrator, and it worked.

I'm surfing the web right now at a decent speed.

Thank you all for running a fine service, and bearing with us new Windows 7 users.

Thanks again!

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Wed, 07/07/2010 - 17:55
#5
autobot
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Last seen: 19 weeks 11 hours ago
Joined: 02/11/2010

Thank you for posting your issue and coming back with the solution as well, this may help future Tether users with a similar situation.

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Wed, 07/07/2010 - 09:01
#6
phankinson
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Last seen: 7 hours 42 min ago
Joined: 02/19/2009

Awesome, glad it works!

--
Patrick Hankinson
Community Manager

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