I recently bought tetherberry 2 days ago and never got a conformation e-mail or anything. I e-mailed them about it but no response. I want to start using it but can't until they send me the conformation e-mail. Does anyone know what I should do?
Bought tetherberry recently but no response e-mail
Thu, 10/15/2009 - 13:00
Thu, 10/15/2009 - 14:08
#2
Nothing yet I am waiting on my support e-mail and my conformation one. It would be nice if they had a number you can call but everything is done over the internet.
Fri, 10/16/2009 - 03:00
#3
Yah I know it sucks. It seems like we check this website and problems more frequently and faster than they do. For $50 a pop you think they would have more customer service. I am still waiting on both myself. I am probably going to file a claim with my bank and the better business bureau. Good luck man.
Sat, 10/17/2009 - 19:42
#4
Good luck to you also. If I don't hear from there soon I am going to take some type of action to get my money back.
Sat, 10/17/2009 - 21:25
#5
just sign into your accout and add your pin. Just downloaded it myself and it works great. Only got an order confirmations email but that was it. Went to my accout and added my pin.
Mon, 10/19/2009 - 16:10
#6
Where does it say to add pin? I don't see anything on it and so far no conformation e-mail.
Tue, 10/20/2009 - 17:54
#7
Please check your email.
Tue, 10/27/2009 - 13:04
#8
Yeah? What's the reason for delay? If I confirm and send all my banking info, I expect to receive my product! I have never seen an online purchase with a delayed confirmation email...let alone product code info! There is an immediate RED FLAG going up here! Suddenly, reliability, security and dependability is being questioned! Has anyone gotten any helpful response concerning this???
Tue, 10/27/2009 - 13:30
#9
Guess I jumped the gun there! Check your Spam Inbox folder! Found it! Sorry TetherBerry! :/
Tue, 10/27/2009 - 13:56
#10
Nope! It was just a confirmation! I have still not received my access code! But, guess what? ...there is $49.95 missing from my bank account! That came out quick enough! Where is the urgent response time for my product?
Wed, 10/28/2009 - 17:52
#11
same problem with me and it pisses me off to no end. I will be calling American Express tomorrow!
Sun, 05/09/2010 - 15:27
#12
I'm sorry I didn't respond sooner, but all was well. I had an email problem that interfered. Not any problem due to Tether! Sorry guys!
Sun, 05/09/2010 - 15:45
#13
Thank you for letting us know it was an email problem, we understand it can be upsetting when not receiving a confirmation for your purchase.
If you ever have problems you can also reach out to Tether support and we strive to get back to you the same day with help on your issue.
Tether Support: help@tether.com
I purchased tetherbery on 10/12 and I did not recieve an email as well. Their support team is horrible at getting back to anyone. I paid for a service that I can not use at this time. It shows up on my bank statements like (10/13/2009 Debit Card Transaction DRI*TetherBerry cardquer 10/12DRI*Tethe CA DOLLAR 58.45 X 0.9669803 (EXCHG RTE) + 1.69 (EXCHG RTE ADJ) $58.21) They only gave me one response email on ticket #187283. I do not see a purchase with that following email address. No shit because I am sure if you did I would have tetherberry on my phone right now. I am sure you have my name somewhere. Maybe you can look that up......? This is not cool they need to work on their support team. I feel your pain man. Did you get help yet. If so let me know how..