Android Device Driver not installed for Samsung Epic 4G

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rwardynski
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Last seen: 30 weeks 5 days ago
Joined: 11/29/2009

Had Tether for 2 Blackberrys (worked great), now upgraded one phone to Sprint Samsung Epic 4G. Purchased and installed the Tether software on the phone and on PC. When I run Tether on the PC with the phone connected, I get the error message "Android Device Driver not installed". The "Get Help" is of no help for Samsung phones whatsoever.

I assumed the problem was the winusb.dll was not installed. So I downloaded that and installed in c:/windows/system32. I'm running Windows XP.

Anyone know where to download the driver from or how to get this working?

UPDATE:
I finally found "Samsung USB Driver for Mobile Phones" and have that installed.

When I plug the Epic into the USB port I did get the message "New Hardware Found", "Samsung Android USB Modem found".

Status from Tether on the phone says "Waiting for connection over USB". Still get the message thru Tether on the PC "Android Deice Driver not installer".

Getting very frustrated now!!

heyubarbqman
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Last seen: 25 weeks 1 hour ago
Joined: 01/09/2010

I am having same problem as rwardynski except with a HTC EVO

Mopar

mhankinson
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Last seen: 10 weeks 1 day ago
Joined: 03/16/2009

Could you download and install the following version of Tether on your PC to see if it helps resolve the driver issue:

http://tether.com/a/setup.exe

rwardynski
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Last seen: 30 weeks 5 days ago
Joined: 11/29/2009

Ok. Installed the setup program and now made it past the error I had earlier.

Now, on the PC the status shows "Please make sure your android is connected". Then it says, "Make sure USB debugging is enabled on you Android".

On the phone (Sprint Epic), status shows "Waiting for connection over USB".

I do have debugging turned on, on the phone.

If I unplug the phone, I do get the message "Android device not found". When I plug it back in, the phone says "USB Connected".

Please inform of next steps to try and get this working.

Thanks.

mhankinson
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Last seen: 10 weeks 1 day ago
Joined: 03/16/2009

Could you provide me with the Model Number of your Samsung Epic?

You can find it by going to the following on the Android:

Settings -> About Phone -> Model

rwardynski
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Last seen: 30 weeks 5 days ago
Joined: 11/29/2009

The model number is: SPH-D700

mhankinson
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Last seen: 10 weeks 1 day ago
Joined: 03/16/2009

Could you download and install the following driver to your PC:

http://www.samsung.com/us/support/downloads/SPH-D700ZKASPR

You will see a Software tab on this page for the driver download.

rwardynski
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Last seen: 30 weeks 5 days ago
Joined: 11/29/2009

Had the Samsung drivers previously installed. I uninstalled, then reinstalled from the link provided. Still no luck. Same problem as last stated in Post #3.

mhankinson
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Last seen: 10 weeks 1 day ago
Joined: 03/16/2009

When Tether is running on the Android could you press the Android menu button and select |View Logging"?

Could you provide me with the logging?

rwardynski
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Last seen: 30 weeks 5 days ago
Joined: 11/29/2009

Only 2 lines appear in the log as follows:

Tether is Registered
Waiting for connection over USB

When I pull down the notification bar at the top of the phone. It does state, "USB connected" and "USB debugging connected".

mhankinson
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Last seen: 10 weeks 1 day ago
Joined: 03/16/2009

I have opened a ticket on this issues and emailed you the information. I will post the resolution when found.

MBlocker
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Last seen: 3 years 43 weeks ago
Joined: 11/26/2010

i am having same problem on Samsung - Facinate - SCH1500

AA767FO
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Last seen: 3 years 43 weeks ago
Joined: 03/18/2009

Same problem on HTC EVO (Beta testing was working fine)

mhankinson
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Last seen: 10 weeks 1 day ago
Joined: 03/16/2009

Do you have HTC Sync on your PC?

If so could you remove HTC Sync from your PC and select "USB Charging" when plugging your Android into the PC?

rwardynski
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Last seen: 30 weeks 5 days ago
Joined: 11/29/2009

Any information yet on this problem?? Its now been a month and Tether still does not work on my EPIC. I haven't heard anything back regarding the ticket that was opened on this problem either.

Would just like an update.

kowboykutter
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Last seen: 2 years 8 weeks ago
Joined: 09/13/2009

I have the same prob on the LG VORTEX, ANDROID VERSION 2.2, Says no driver, went to get help and there is no driver update for this phone. Ive been with tether 1 yr 15 weeks so could i get some help here?

mhankinson
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Last seen: 10 weeks 1 day ago
Joined: 03/16/2009

1- Open Device Manager on your PC.

2- Locate the Android in the list.

3- Right click and select uninstall with the drivers.

4- Unplug and plug the Android back into the PC.

5- Allow Windows to install the drivers automatically.

6- Try Tether again once the driver have installed.

mynew4x4
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Last seen: 2 years 25 weeks ago
Joined: 11/06/2009

I have brand new Epic and identical situation as rwardynski. Tether rep not providing resolution. I suspect that Sprint and/or Samsung (Qualcomm) have found a way to stop Tether. If its not resolved very soon, I'll cancel Tether. I'm sure that Sprint and other carriers have been working on methods to stop Tether. Tether's days may be numbered. It is also very discouraging that a Tether customer must wait days to get a response to support inquiries.

mhankinson
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Last seen: 10 weeks 1 day ago
Joined: 03/16/2009

Do you have HTC Sync installed on your PC?

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