already purchased program but it keeps telling me I haven't

24 replies [Last post]

Fri, 02/12/2010 - 18:51

tsvett

Offline

Last seen: 1 year 3 weeks ago

Joined: 01/11/2010

I have tried installing my Tether program and it tells me connected on both my phone & laptop, but when I try to open a browser on my laptop, it goes to a page that says:
"Please purchase a copy of TetherBerry to access the Web Anywhere!
The BlackBerry device you are using is not registered in our database. To resolve this issue, please purchase a copy of TetherBerry by visiting the URL below from your regular internet connection. If you believe this is an error, please email us at: support@tetherberry.com
If you have already purchased a copy of TetherBerry, make sure that you have entered your PIN number at TetherBerry.com. You can do this by clicking the download link that shows up on the right hand side of the page after you have logged into TetherBerry.com"

when I sign into my account on tetherberry it shows my registration code.
I had done a trial of the software a couple of months ago, can this have anything to do with it? I've even tried uninstalling the program & reinstalling a few times.
Anybody have any great ideas?
Thanks.

Mon, 02/15/2010 - 12:50

phankinson

Offline

Last seen: 8 hours 50 min ago

Joined: 02/19/2009

Can you let me know what your BlackBerry PIN is? It can be found under "Options > Status" on your Blackberry.

--
Patrick Hankinson
Community Manager

Sun, 03/21/2010 - 00:44

Slobodan

Offline

Last seen: 2 years 8 weeks ago

Joined: 03/18/2010

Hello, . Please assist as I have not received a response to my emails.

Wed, 02/17/2010 - 01:18

claystudley1984

Offline

Last seen: 1 year 39 weeks ago

Joined: 02/16/2010

I purchased today and I have gotten the same screen as well on my laptop about 3 times since my purchase. Also my phone has asked me to enter the registration code 4 or 5 times now. It doesn't happen every time that I try to use it, but it gets quite annoying. Any help would be greatly appreciated. Thanks

Wed, 02/17/2010 - 02:23

mmorici72

Offline

Last seen: 1 year 50 weeks ago

Joined: 09/19/2009

Same problem with me, I have a Storm 9530 with Verizon Wireless. I enter registration code multiple times, once logged onto net I can view a few web pages and then it pops up a page that tells me to order tether or if I already purchased app, log in to tether acct and click the download link. Even after doing this multiple times same thing. Problem developed when I had to re-assign the product key to my replacement phone.

Wed, 02/17/2010 - 11:06

phankinson

Offline

Last seen: 8 hours 50 min ago

Joined: 02/19/2009

Can you guys try this new BlackBerry version:
http://www.tether.com/t/test/tether.jad

--
Patrick Hankinson
Community Manager

Sun, 02/28/2010 - 20:47

claystudley1984

Offline

Last seen: 1 year 39 weeks ago

Joined: 02/16/2010

i haven't downloaded that new version, but two days after my initial post on this post, it hasn't asked me for the registration code again. tether works flawlessly for me now. Thanks

Mon, 03/01/2010 - 09:23

kimlovessavin

Offline

Last seen: 1 year 47 weeks ago

Joined: 02/23/2010

Same exact thing is happing with me. I have done the same things you have also. I really need to know what to do!

Mon, 03/01/2010 - 09:55

phankinson

Offline

Last seen: 8 hours 50 min ago

Joined: 02/19/2009

Are you being asked for a registration code?

--
Patrick Hankinson
Community Manager

Mon, 03/01/2010 - 11:23

kimlovessavin

Offline

Last seen: 1 year 47 weeks ago

Joined: 02/23/2010

Yes, actually on my blackberry the tether I have been using all week still is connecting. i did down load it again and its asking for it. And then on my computer it acts like it always did. Looks like it is connecting and then when I hit the e for internet it says I need to pay. Which I already did. I do have my reg. code. It came to me on my e-mail when I purchased it. I'm in hopes this is a easy fix. ( Let me back up a min. on last Sun I downloaded the 7day free trail. Then on Tuesday I paid for it and add it to my new computer. ) I don't know if this has anything to do with it. But clearly I have paid for the service. LOL Thanks for your prompt help.

Tue, 03/02/2010 - 11:34

#10

phankinson

Offline

Last seen: 8 hours 50 min ago

Joined: 02/19/2009

And when you type in the registration code what happens?

--
Patrick Hankinson
Community Manager

Mon, 03/15/2010 - 23:12

#11

scott.tracht

Offline

Last seen: 2 years 8 weeks ago

Joined: 03/15/2010

I am having the same problem with a new account I just purchased. The connection is working fine because I was able to download one web page before the snarky comment came up and cut off service. I have contacted customer support. Maybe it's time to put this in your FAQ.

Tue, 03/16/2010 - 11:40

#12

phankinson

Offline

Last seen: 8 hours 50 min ago

Joined: 02/19/2009

This was because of a brief outage yesterday. Everything should be resolved now. If it isn't please let me know.

--
Patrick Hankinson
Community Manager

Tue, 03/16/2010 - 13:05

#13

autobot

Offline

Last seen: 18 weeks 2 days ago

Joined: 02/11/2010

Do you mean an outage with your servers Patrick or RIM?

Thu, 03/18/2010 - 09:33

#14

phankinson

Offline

Last seen: 8 hours 50 min ago

Joined: 02/19/2009

With our servers...

--
Patrick Hankinson
Community Manager

Thu, 03/18/2010 - 20:50

#15

Slobodan

Offline

Last seen: 2 years 8 weeks ago

Joined: 03/18/2010

I am a new customer. I placed and order and have a copy of my Invoice with Order # but despite submitting a support case 2 days ago and a follow up email, I have yet to hear back. Can someone please help?

Sun, 03/21/2010 - 12:56

#16

barefoot14

Offline

Last seen: 35 weeks 6 days ago

Joined: 03/16/2010

I have the same problem and cannot find a place to enter the pin on the tether site. My BB says "trial".

barefoot14

Tue, 03/23/2010 - 12:16

#17

phankinson

Offline

Last seen: 8 hours 50 min ago

Joined: 02/19/2009

Our system runs on Registration Codes. PM me with your first name and last name so I can get your registration code.

--
Patrick Hankinson
Community Manager

Mon, 03/22/2010 - 13:50

#18

huntfamilymove

Offline

Last seen: 32 weeks 6 days ago

Joined: 03/19/2010

K this happenin to me. I purchased on fri after usin the trial and the webpage comes up that says u have to enter reg code. It is there. Help. I am on vaca and need internet. Thanks. O and I have uninstalled and reinstalled twice. Same thing

Mon, 03/22/2010 - 14:09

#19

huntfamilymove

Offline

Last seen: 32 weeks 6 days ago

Joined: 03/19/2010

k so tried again and now I'm online with laptop. I'll let you know if does it again. Basically the bberry says registered and hasn't had any problems and all the codes are in the registration section of tether.com just comes up with the gotta put in code page on laptop sometimes.
I'll try tether again here soon and if the gotta pay page comes up again i'll let you know. thanks guys

Mon, 03/22/2010 - 22:58

#20

autobot

Offline

Last seen: 18 weeks 2 days ago

Joined: 02/11/2010

I haven't had this issue, it seems to be only with new registrations.

Can you tell if it happens after a battery pull or something odd like that, new app installs or anything?

Tue, 03/23/2010 - 12:51

#21

huntfamilymove

Offline

Last seen: 32 weeks 6 days ago

Joined: 03/19/2010

Idk the trial did great. But bought it and now only works when wants too. No prob with battery pull here. Even uninstalled and reinstalled both programs. Still nothin

Mon, 03/29/2010 - 19:48

#22

autobot

Offline

Last seen: 18 weeks 2 days ago

Joined: 02/11/2010

Do you have a seperate thread for your issue, if not create one so Patrick can see it. When you post in another users thread sometimes your issue will not be seen.

Have you emailed technical support, if not then could you do that first.

Fri, 10/21/2011 - 13:26

#23

dulcechairez

Offline

Last seen: 29 weeks 5 days ago

Joined: 10/21/2011

i tried tether and loved it so i bought it and i cant get it to work it tells me to buy the app even though i have it, i have an android and a W7 computer

Mon, 10/24/2011 - 13:45

#24

jwells

Offline

Last seen: 8 weeks 6 days ago

Joined: 05/25/2011

Hello,

Could you email help@tether.com for more troubleshooting assistance?

--
Joseph no longer works for Tether. Please open a ticket on our support system.

First name
Last name
Email address
Verify Email
BlackBerry Android iPhone
I'd like to receive Tether discounts and updates.

already purchased program but it keeps telling me I haven't

Product

Our Company

Get Started

Select your Smartphone

Select your Smartphone

already purchased program but it keeps telling me I haven't

Product

Our Company

Tether Community

Get Started

Select your Smartphone

Select your Smartphone