Title says it all. Someone please help me... this is worse than the packets stopped receiving problem I had before!
1.1.0.6 requires computer re-boot every time you disconnect the phone
Tue, 05/18/2010 - 02:10
Tue, 05/18/2010 - 15:31
#2
If I disconnect my phone from the USB cable, when I reconnect the phone and turn Tether back on the PC and phone I receive zero packets. Only when I re-boot the computer and then run Tether will I start receiving packets.
Wed, 05/19/2010 - 21:23
#5
The exact same thing is happening to me...If I disconnect the phone, even for a short time ....and reconnect, the phone works fine, when I hit tether on the laptop, it says could not connect...Only after a complete reboot will the usb button on the laptop appear...It seems to have started after the latest upgrade
Wed, 05/19/2010 - 21:52
#6
I too have experienced this issue today, we are trying to figure out what is going on but I am sure it is not related to the update. I have seen this issue before the update.
I did actually install the new Intel chipset drivers and everything seems to be resolved, but this is not certain as I rarely see anything like this while using Tether.
Thu, 05/20/2010 - 02:14
#7
Seems like it's directly related to the update, because I never had this problem before the update.
On the upside... it looks like the random shut-down of packets received isn't happening anymore.
Fri, 05/21/2010 - 12:32
#8
1) Uninstall Tether.
2) Go to Control Panel, Admin, Services and make sure that Tether & TetherBerry are not there.
3) Re-install Tether.
Fri, 05/21/2010 - 12:44
#9
I have neither "admin" nor "services" in my Win7 control panel.
Mon, 06/07/2010 - 13:04
#10
Look for "Administrative Tools", then "Services". Delete Tether & TetherBerry, then reinstall.
Fri, 05/21/2010 - 18:59
#11
Open the Task Manager and click the services tab, look for Tether and Tetherberry in this list.
Mon, 05/24/2010 - 02:28
#12
Only tether... and still a problem...
Sat, 06/05/2010 - 15:05
#13
Are you telling me that you can be running Tether, then unplug the phone from the USB cord and walk away, then return, plug the phone back in and re-start Tether without re-booting Tether?
Sat, 06/05/2010 - 16:15
#14
From your description, I would suspect your problem is not directly related to Tether application, rather the Blackberry device driver may be corrupted or conflict with other windows device driver that you have configured with your windows.
Open the Control panel, from Add/Remove Programs, remove Blackberry Device Driver, then reinstall the package. You can download the separate Blackberry device driver package from Blackberry site, or reinstall the Tether setup (the one has drivers bundled: setupdrv.exe).
Sat, 06/05/2010 - 17:58
#15
There are no drivers in add/remove programs, that's in Device Manager. In add/remove programs there are only Media Sync and Desktop Software programs.
I can't believe this thread is as ignored as it is.
Sat, 06/05/2010 - 18:09
#16
Try re-install the Desktop Manager using the most current version. Then, remove the tether, and re-install the tether with the one WITHOUT drivers bundled (setup.exe if I remembered correctly).
Sat, 06/05/2010 - 19:54
#17
"and re-install the tether with the one WITHOUT drivers bundled (setup.exe if I remembered correctly)."
I have no idea what you're talking about...every program contains a setup.exe command.
Sat, 06/05/2010 - 19:57
#18
I remembered there are two versions of setup for Tether are available for download: the one bundled with BB device drivers is named: setupdrv.exe, and the other one just contain the Tether application is named: setup.exe.
Sat, 06/05/2010 - 20:01
#19
Not available here: http://tether.com/download
Sat, 06/05/2010 - 20:01
#20
Here is the download link:
PC Application:
http://tether.com/t/setupdrv.exe (includes BB device drivers)
http://tether.com/t/setup.exe (doesn't include BB device drivers)
Sat, 06/05/2010 - 20:11
#21
Why do I want to eliminate the BB drivers and how will it communicate with my BB without drivers??
Sat, 06/05/2010 - 20:16
#22
If you have Desktop Manager installed, the device drive is already included.
Sat, 06/05/2010 - 20:43
#23
I did what you instructed and now it just quits Tether completely every minute or so.
This, is truly the worst program with the absolute worst customer support I have ever experienced!
Sat, 06/05/2010 - 20:59
#24
You could post what the Tether log is indicating here, Tether support team maybe able to further assist you to diagnose your specific issue.
Sat, 06/05/2010 - 21:20
#25
Your'e not Tether support?? Why are you posting here? Your suggestion now made Tether completely unusable for me.
Mon, 06/07/2010 - 22:41
#26
We have never received a customer support request from your email address.
Tue, 06/08/2010 - 04:50
#27
"We have never received a customer support request from your email address."
I have emailed you on more than one occasion, but the support, or lack thereof, that I am speaking of is here on this "support" forum where you two Tether reps provide support.
Sat, 06/05/2010 - 22:57
#28
This is public forum, and anyone can post here.
I am as a user just like you, and only offer you the suggestions that based on my experiences. Most people posting here is try to land a hand to help other.
Mon, 06/07/2010 - 22:40
#29
Your help is always welcome and appreciated.
Mon, 06/07/2010 - 13:07
#30
Irondad, hhzhao was simply trying to help you. If you need immediate help or wish to only hear from our Tether team, email us on the support tab.
Sat, 06/12/2010 - 12:49
#31
Problem still not solved... suggestions?
Mon, 06/14/2010 - 10:18
#32
Our team is looking into the issue but at this time we're unsure if we are able to fix it because we can't replicate it.
Mon, 06/14/2010 - 18:19
#33
That's odd... because I can duplicate it on three different computers and three different phones.
Wed, 06/16/2010 - 19:40
#34
"Our team is looking into the issue but at this time we're unsure if we are able to fix it because we can't replicate it."
Isn't Autobot part of your "team"? He seems to have replicated it because he posted:
"I too have experienced this issue today, we are trying to figure out what is going on but I am sure it is not related to the update. I have seen this issue before the update."
Fri, 06/18/2010 - 03:23
#35
I am, Patrick was saying that he himself and the developers have not been able to replicate the issue and I haven't had it happen but twice. Neither time did I do anything special to resolve the issue, it was a fluke in my case.
Tue, 06/22/2010 - 17:43
#36
Well, apparently someone at Tether has duplicated it and found the solution:
"I contacted customer support via email the day I posted here. They sent me a fix for it the next day, and I have been problem free ever since. They were right on top of it in my case....They told me to remove the version i had and sent me a new one to upload that works fine."
Do you guys mind posting that solution here??
Tue, 06/15/2010 - 13:23
#37
I contacted customer support via email the day I posted here. They sent me a fix for it the next day, and I have been problem free ever since. They were right on top of it in my case....They told me to remove the version i had and sent me a new one to upload that works fine.
Wed, 06/16/2010 - 15:49
#38
Remove the version from your phone or computer? Which version did you have? Which version did you replace it with?
Wed, 06/16/2010 - 21:08
#39
I have already deleted the email from them....but Im thinking it was a new down load on the phone, and my laptop...It has worked perfectly ever since....Happiness is just an email away!
Thu, 06/17/2010 - 20:17
#40
Well...as far as I know, autobot and phankinson who are both posting in this thread are the guys who answer the emails... and one of them claims they can't duplicate the problem and the other has but hasn't recommended any solutions...so I don't see how emailing is going to get me any different answers.
Frustrating.
Tue, 06/22/2010 - 17:44
#41
.
Wed, 06/23/2010 - 17:35
#42
What is your current Tether revision on your PC?
What is the current Tether revision on your BlackBerry?
Thu, 06/24/2010 - 03:00
#43
Phone is 1.1.0.6
Computer is 1.1.0.2
I believe the problem started with updating the computer to .2
Just tested on our other computer with .1 desktop software and no re-boot required after disconnecting.
At let me correct one thing. It's not just unplugging that creates the problem because if you "exit" and then re-run Tether desktop it works as best I can recall. I believe it's when the computer goes to sleep and you have to re-log in that Tether won't work and a complete re-boot is required.
Thu, 06/24/2010 - 16:11
#44
The latest Tether revision on the PC side is 1.1.0.6 I believe, do you have the same issue with this version?
If you read up on sleep states you will find that this is actually a common issue, some PC's will handle the various sleep states properly and some do not handle them well at all.
It is the PC not providing the proper calls for the hardware to sleep and awaken, in this case it is virtual hardware.
Have you ever tried Hibernate instead of sleep? Does Tether act the same?
Mon, 06/28/2010 - 00:33
#47
I had the same problems. I didn't see it specifically mentioned above but I'm using it on a Vista computer which I generally assume to be the source of any problems. Uninstalling the setupdrv.exe version and reinstalling the setup.exe version seems to have fixed my problems.
Spoke too soon. Problem is back same as before. Mine actually quit working during use this time, not after exiting the program, hibernate, etc. Neither reboot of phone or computer fixed the problem. Have to uninstall and reinstall every time I want to use it, it seems.
Mon, 06/28/2010 - 17:03
#48
Tried that at the advice of a poster and it made my problems worse like with you. Setup.exe rendered my Tether inoperable.
Wed, 06/30/2010 - 14:02
#49
This maybe a problem with how our network connection operate. We are about to test a new version that will hopefully fix your issue. Please watch the Updates forum.
Sun, 07/11/2010 - 13:36
#50
I noticed similar issues. If I start Tether after resuming from sleep, I do not get a complete connection. The only fix is to either restart or go to my network adapter settings, disable, then enable the "Tether Network Connection". Then quick Tether on phone and computer and restart.
I am using Windows 7 with a Tour 9630 on Sprint
Edit: Refer to this thread for a fix...
http://tether.com/v14
Could you explain further, you mean you can't gain a connection afterwards or something prevents your PC from functioning?